Abishek Durai
Sales And Customer Support Analyst
Christchurch
Summary
- Enthusiastic and people-oriented administrative professional with the ability to work independently or as part of a team.
- Continuously expanding skills and exploring new technologies, always seeking new challenges.
- Capable of learning new technologies and software independently. Possess transferable skills as a reliable Customer Service Representative with an extensive track record in demanding sales and account management environments.
- Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and their individual needs.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Sales and Customer Support Executive
Dhl Express International
9 2022 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
- Managed approximately 100 incoming calls, emails, and faxes per day from customers.
AT&T Representative
Sutherland Global Service
11.2021 - 04.2022
- Utilized CRM software effectively for efficient tracking of customer interactions and issue resolution progress.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Recognized for outstanding performance on multiple occasions, reflecting dedication towards providing top-notch support experiences that build brand loyalty and foster customer retention.
- Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
Operations Executive
A4 Engineering Solutions
01.2019 - 02.2020
- Oversaw daily operations activities, ensuring smooth functioning across all departments, while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Inside Sales Intern
Mindware Technologies
01.2018 - 01.2018
- Collaborated with marketing department to develop targeted promotions that resonated with the target audience, driving increased interest in company offerings.
- Assisted in meeting sales targets by proactively reaching out to potential clients through phone calls and emails.
- Managed time effectively to maximize daily outreach efforts while maintaining a high level of customer service quality.
Retail Sales Associate (Part Time)
Aramex Logistics
03.2016 - 08.2016
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
BBA - Business Administration
Tamil Nadu University
Chennai 04.2001 -
Skills
Customer Inquiry Management (CIM)
Trend detection and analysis
Complaint Handling
Data reconciliation reporting
Complaint resolution
Language Fluency
Affiliations
- Photography
- Video Games
Languages
Tamil
English
Hindi
Arabic
Software
C#
Microsoft Office
SAP
GEMA
Evergent
Salesforce
Certification
Google Technical Support Fundamentals
Interests
Video games
Card Games
Timeline
AT&T Representative
Sutherland Global Service
11.2021 - 04.2022
Google Technical Support Fundamentals
07-2020
Microsoft Excel
12-2019
Operations Executive
A4 Engineering Solutions
01.2019 - 02.2020
C# programming certificate
06-2018
Inside Sales Intern
Mindware Technologies
01.2018 - 01.2018
Retail Sales Associate (Part Time)
Aramex Logistics
03.2016 - 08.2016
BBA - Business Administration
Tamil Nadu University
04.2001 -
Sales and Customer Support Executive
Dhl Express International
9 2022 - 09.2024
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