Abraham Auvaa
Auckland,AUK
Summary
I am a Friendly and dedicated customer service professional with over 5 years’ experience in call centres, retail, and team support roles. I enjoy helping people, solving problems, and making sure every customer leaves with a positive experience. Skilled in phone support, bookings and reservations, customer relationship management systems, and stock and inventory processes, I bring strong communication skills, cultural awareness, and adaptability to every role. Confident with Microsoft Office, CRM systems, and new technologies, I’m quick to learn and always focused on providing accurate, efficient, and solutions focused service. I thrive in team environments where everyone works together to support customers and get the job done.
Overview
6
6
years of professional experience
Work History
Mātua Ma Talavou (MMT) Project Support Team Member
Village Collective
03.2024 - 06.2024
- Working as a team collaboratively to reach an outcome and develop program's that are interactive and engaging for Mātua. Therefore, enhancing intergenerational knowledge transfer between Talavou (Youth) and Mātua (Older People)
- Worked as part of Media Team to create meaningful content and share them with the community to spread awareness but also letting the community know of this incredible work initiative
- Strengthened connections between young people and old people through different languages, culture and identity.
Operations Team Member
Bunnings Grey Lynn
02.2020 - 02.2024
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Assisted with customer requests and answered questions as well as Approaching customers and engaging in conversation through use of effective interpersonal and people skills to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
Warehouse Assistant
Pharmacy Wholesale Limited
11.2018 - 12.2019
- Pick and Packing Job.
- Received and processed incoming orders, ensuring accuracy of information.
- Organized warehouse racks to ensure efficient storage of goods.
- Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
Education
National Certificate of Educational Achievement (level 3) -
Manurewa High School
01.2019
Skills
- Customer service
- Technical Support Skills
- Teamwork and Collaboration
- Cultural Awareness
- Leadership Skills
- Adaptability
- Problem Solving Skills
- Effective Communication
Affiliations
- Bindi Chewsday Development Dance Intensives and Training.
- I also enjoy Participating in Sport activities such as indoor netball and is the only sport i play at the moment for fun and for Physical fitness purposes.
Accomplishments
- Nappyboyz Dance Crew
- 3rd Place at Dancers Paradise Mexico. First International Dance Competition.
- Successfully completed three Theatre Shows in my 2 years of commitment to the crew. Milk and Honey Show from 2022 at Mangere Arts Centre, On my Sleeve South Auckland Season 1 in 2023 at TAPAC, On My Sleeve Season 2, 2024 at Q theatre.
- Attended a Professional Dance Training Camp in the UK for a week. The growth as a dancer from this camp was truly amazing and worth flying across the world for
Timeline
Mātua Ma Talavou (MMT) Project Support Team Member
Village Collective
03.2024 - 06.2024
Operations Team Member
Bunnings Grey Lynn
02.2020 - 02.2024
Warehouse Assistant
Pharmacy Wholesale Limited
11.2018 - 12.2019
National Certificate of Educational Achievement (level 3) -
Manurewa High School
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