Abraham Tausinga
Mangere East,New Zealand
Summary
As a dedicated and results-driven professional, I thrive in dynamic environments and embrace continuous improvement. I bring strong communication, problem-solving, and decision-making skills to every challenge, ensuring high-quality outcomes while fostering collaboration and growth. My background in the hotel industry has equipped me with the skills to handle a diverse range of inquiries and resolve issues efficiently. I am adept at working in fast-paced environments, utilizing my strong communication and problem-solving abilities to ensure customer satisfaction. My passion for helping others, and my commitment to continuous improvement, drive me to consistently exceed expectations. I am seeking a challenging role where I can apply my expertise, contribute, and grow within a dynamic team.
Overview
10
10
years of professional experience
Work History
Central Processing Officer
Ministry of Social Development
Ellerslie, Auckland
09.2025 - Current
- End-to-end client processing
Assess, process, review, and update client information—such as online income declarations, changes in personal circumstances, and financial assistance applications. - Client engagement through calls
Make and receive outbound calls to clients to clarify information, confirm details, and provide support, using strong communication, empathy, and sensitivity. - Financial support processing
Manage requests and ensure clients and their whānau receive correct financial assistance (e.g., income support, superannuation, childcare subsidies). - Agency liaison & reviews
Process and respond to requests from other government agencies (e.g., IRD, New Zealand Police), conduct benefit reviews, and ensure confidentiality and data integrity
Guest Service Agent (Full Time)
Jet Park Auckland Airport Hotel
Auckland, New Zealand
01.2023 - 07.2024
- Greet guests upon arrival and administering guest check in and check out efficiently
- Prepare rooming list + encode access keys for Tour groups, communicate with tour group leaders and establish wake up calls, breakfast time or boxed breakfast requirements.
- Maintain group master invoices and advise Finance if there is a balance
- Finalise and process invoices accordingly for direct/OTA/corporate guests - follow up with Finance or Reservations if VCC/CC/Debit card fails or if credit limit has been exceeded
- Being a central source of information for guests during their stay
- Evaluate everyday status of the hotel, coordinate and liaise with other departments to ensure optimal level of service
- Administer all guest complaints and resolve appropriately, diffuse conflict or tense situations in a professional manner
- Collect and maintain information from guests for future reservations
- Cover shifts as a temporary duty manager for staff who are on leave, attend morning briefings with managers and discuss important issues along with a plan of action to address the situation
- Maintaining and operating OTA online platforms such as Expedia, Agoda and Booking.com by responding to inquiries and update reservations accordingly
- Liaise with TA connections and create blocks on Protel for flight cancellations and assign rooms according to rooming list provided and ensure that block is set up with the correct configuration including group master
Night Auditor (Full Time)
Stamford Plaza Hotel
Auckland, New Zealand
01.2022 - 12.2022
- Balancing accounts from day shift, reconciles all accounts, process invoices and prepare paychecks and rollover when accounts are balanced
- Perform and manage front desk activity and handling guest/group check ins and check outs utilising the OPERA cloud software
- Ensuring customer satisfaction by scheduling wake up calls and tend to concierge or porter's duties when necessary
- Answering calls and queries related to potential booking and create reservations accordingly
- Worked as a temporary duty manager covering for staff who are on leave or shifts with staff shortages
- Report to Accounts/Finance about discrepancies that occurred during Audit such as variances in F&B or F/O. Check PM accounts for any issues that can be resolved
- Complete cash up and request reimbursement from Accounts if short due to paid outs
- Complete daily briefing sheet with information extracted from OPERA and email to management before start of day
- Assist other departments during peak hours. Prepare and run room service orders for 24/7 menu, ensure dockets are signed + Help guests with bags and park vehicles that are staying at the hotel
Houseman HSK
Novotel Auckland Airport Hotel (Part Time)
Auckland, New Zealand
03.2019 - 01.2022
- Maintained cleanliness of guest areas and facilities in a high-traffic hotel environment.
- Assisted with laundry operations to ensure timely availability of clean linens and towels.
- Supported team efforts during peak periods to enhance guest satisfaction and service quality.
- Managed inventory of cleaning supplies and equipment for efficient daily operations.
- Conducted routine inspections of public spaces for safety and cleanliness standards compliance.
- Collaborated with housekeeping staff to streamline cleaning processes and improve efficiency.
- Responded promptly to guest requests for additional amenities or assistance as needed.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
Devanner (Part Time)
Oak Tree Devanning
Auckland, New Zealand
01.2016 - 11.2018
- Unload 20 to 40 ft containers which contained a variety of materials from coffee beans to tractor tires
- Utilise health and safety techniques to reduce risk when carrying out devanning duties
- Utilise forklifts to move big products/materials from the containers to the warehouse storage areas
- Wrap pallets containing products/material that require it
- Carry out stock inventory checks when required
Education
New Zealand Diploma - Hospitality Management (Hotels) Level 5 & 6
New Zealand School of Tourism
Auckland, New Zealand01.2021
New Zealand Certificate (Hospitality & Food And Beverage) - LCQ License, Food & Beverage L4, Food & Beverage L3
MSL Training
Manukau, NZ11.2018
NCEA Level 1 -
Auckland Seventh Day Adventist High
Auckland, New Zealand12.2016
Skills
- Leadership
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Friendly, positive attitude
- Critical thinking
- Customer relationship management
- Dependable and responsible
- Microsoft software proficiency
- Multitasking Abilities
- Client processing
Hobbies and Interests
- Read non-fiction: Military biographies, politics
- Cooking
- Explore
References
- Harsh Gogri, Front Office Manager - Stamford Plaza Auckland, Harsh.gogri11@gmail.com, 0221028445
- Fiona Fusitu'a, Employment Placement Officer - Pasifika Consulting LTD, fiona@pasifikaconsulting.co.nz, 0212237820
- Murray Mackey, Front Office Manager - Jet Park Auckland Airport, murraym@jetpark.co.nz, 027 227 5219
Timeline
Central Processing Officer
Ministry of Social Development
09.2025 - Current
Guest Service Agent (Full Time)
Jet Park Auckland Airport Hotel
01.2023 - 07.2024
Night Auditor (Full Time)
Stamford Plaza Hotel
01.2022 - 12.2022
Houseman HSK
Novotel Auckland Airport Hotel (Part Time)
03.2019 - 01.2022
Devanner (Part Time)
Oak Tree Devanning
01.2016 - 11.2018
New Zealand Diploma - Hospitality Management (Hotels) Level 5 & 6
New Zealand School of Tourism
New Zealand Certificate (Hospitality & Food And Beverage) - LCQ License, Food & Beverage L4, Food & Beverage L3
MSL Training
NCEA Level 1 -
Auckland Seventh Day Adventist High