Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Abraham Thompson

Auckland,AUK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Denny's Restaurant
11.2022 - Current
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Security Officer

Auckland University Of Technology
02.2021 - 09.2021
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Education

NCEA Level's 1, 2 & 3 -

Kelston Boys' High School
New Lynn, NZ
12.2012

Skills

    • Workforce Management
    • Staff Development
    • Performance Management
    • Staff Training and Development
      • Team Leadership
      • Staff Management
      • Time Management

Certification

  • License Controller Qualification
  • Manager Certificate
  • Restricted Driver License
  • COA Security License

References

Available upon request

Timeline

Manager

Denny's Restaurant
11.2022 - Current

Security Officer

Auckland University Of Technology
02.2021 - 09.2021

NCEA Level's 1, 2 & 3 -

Kelston Boys' High School

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Abraham Thompson