Acacia Connell
Auckland
Summary
Motivated and reliable individual with strong experience in customer service, hospitality, and community support. Currently studying Police Studies with a strong interest in public safety, law enforcement, and making a positive difference. Proven ability to communicate well, manage time effectively, and contribute meaningfully to teams and communities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Server
Yummy Mummies
11.2017 - 12.2017
- Greeted and served customers in a busy café environment
- Took orders, answered questions, and suggested food options
- Maintained food quality and cleanliness standards
- Handled complaints and customer feedback
- Boosted sales by 20% through upselling techniques
Crew Team Member
KFC
05.2018 - 05.2019
- Exceeded monthly sales targets by suggesting personalised deals
- Provided front-line customer service including calls and orders
- Trained and supported new team members
- Prepared food to high hygiene standards
- Resolved customer complaints calmly and effectively
Education
New Zealand Certificate - Police Studies
Te Pākenga / MIT
Auckland07.2025
Travel & Tourism
Crown Institute
Auckland City05.2019
NCEA Level 1 - undefined
Avondale College
Auckland10.2018
Skills
- Customer Service & Communication
- Community Engagement
- Conflict Resolution & Problem Solving
- Teamwork & Leadership
- Time Management & Reliability
- Sales & Upselling
- Adaptability & Initiative
Certification
- Short Course Certificate in Customer Service (AUT, June 2017)
- History & Travel/Tourism Scholarships, Avondale College (2017)
Timeline
Crew Team Member
KFC
05.2018 - 05.2019
Front of House Server
Yummy Mummies
11.2017 - 12.2017
New Zealand Certificate - Police Studies
Te Pākenga / MIT
Travel & Tourism
Crown Institute
NCEA Level 1 - undefined
Avondale College