Acacia Davies

Serving customers via phone and emails or in person about orders, product information and helping customers get what they require.

• Supplying product knowledge and advice on building products.
• Creating and picking orders for customers.
• Processing invoices and data entry.
• Applying Health and Safety measures in an environment that has potential risk.
• Taking initiative.
• Great rapport and loyalty with customers - some requesting to be served by me.
• Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
• Ensuring customers are left feeling satisfied.
• Always looking for opportunities to upsell.
• Participated in team meetings and training sessions to stay current on best practices for providing exceptional service and product knowledge to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• 2 months of training experience in TradeSupport.
• I have recently received Safety Hero and the Hub Hero award after successfully implementing processes that stopped an expensive, fraudulent transaction.