Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Acacia Lord

Auckland,AUK

Summary

Dynamic professional with a proven track record in audience engagement and project management. Excelled in team collaboration and creativity, significantly enhancing customer experiences and operational efficiency. Skilled in multitasking and communication, adept at fostering innovative environments and achieving goals.

Overview

10
10
years of professional experience

Work History

Haunt Actor

Spookers
Auckland
06.2022 - Current
  • Interacted with guests in character while maintaining a safe environment.
  • Managed crowd control during peak times of attendance.
  • Provided information to guests about the attractions and rules.
  • Assisted other actors with their roles as needed.
  • Ensured that all safety protocols were adhered to at all times.
  • Set up and broke down barricades and ropes to configure the length of the nightly queue when needed.
  • Participated in tours, Armageddon, workshops, private events and mentoring at Spookers
  • Collaborated with management and ASMs on daily operations setup and actor-related restocks.

Bar Manager

Shipwrecked
Port O Te Ārai
03.2022 - Current
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Monitored patron alcohol consumption to encourage safety.
  • Delegated work to staff, setting priorities and goals.

Bartender/2IC Manager

Northern Bass
Kaiwaka
12.2020 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.
  • Trained new bartenders on drink preparation and upselling techniques.

Choreographer

ALDance
Auckland
01.2015 - Current
  • Developed choreography for musical productions, such as plays and films.
  • Organized and rehearsed dancers to ensure that performances were of the highest quality.
  • Collaborated with directors, producers, and costume designers to create the desired effect.
  • Coached performers on facial expressions, gestures, and body language in order to bring characters to life onstage.
  • Mentored young dancers on proper technique in order to improve their skills.
  • Designed set pieces that would help bring the audience into the world of the story being told through dance.
  • Worked with directors to select costumes, music, effects and qualified dancers.

Education

Lynfield College
Blockhouse Bay, NZ
12-2015

Skills

  • Creativity and Innovation
  • Safety awareness
  • Prop handling
  • Audience Engagement
  • Goal Development
  • Multitasking
  • Teamwork and Collaboration
  • Time Management
  • Excellent Communication
  • Team Management
  • Project Management

Affiliations

  • Dance
  • Acrobatics
  • Acting
  • Singing

Languages

English
Native/ Bilingual
NZSL
Professional

Accomplishments

  • Award winner of best direction of a musical 2023
  • Award winner for Choreography 2017

References

References available upon request.

Timeline

Haunt Actor

Spookers
06.2022 - Current

Bar Manager

Shipwrecked
03.2022 - Current

Bartender/2IC Manager

Northern Bass
12.2020 - Current

Choreographer

ALDance
01.2015 - Current

Lynfield College

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Acacia Lord