Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ace Moraes De Oliveira

Summary

Driven by a passion for customer service and a knack for sales, I excelled at Hobby Zone, boosting loyalty through personalized recommendations and achieving sales targets. Fluent in Portuguese and English, my bilingual ability and problem-solving skills enhanced customer satisfaction and operational efficiency, showcasing my ability to thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Retail Sales Worker

Hobby Zone
Changes
03.2023 - Current

Sell swords in Armageddon which is a anime convention that moves around New Zealand. I am flown up for these events

  • Achieved sales targets through effective communication and persuasive selling techniques -e.g. what you going to do without a hand forged katana in zombie apocalypse
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty- e.g. they pinky promised they were going to complete Zoro's collection next year
  • Provided personalized recommendations based on customer preferences or specific needs. - e.g. sword purchasers classes include hard core anime watcher, want big sword to look threatening, want pretty sharp to actually be threatening, they have watched kill bill

Front of House

Kitchen Takeover
Tauranga, BOP
11.2023 - 02.2024
  • As event based catering, serving 100s of dishes in one flow, followed by quick and efficient clearing of 100 of tables
  • serving and clearing dishes from customers without disrupting customers
  • upselling with wine matches and knowledge of dish origins

Christmas Casual Retail Assistant

Farmers
Bayfair, Mount Manganui
08.2023 - 02.2024
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.

Retail Worker

Just Jeans
Bayfair, Mount Manganui
07.2023 - 02.2024
  • Greeted customers, helped locate merchandise, which is hard to spot on the jean wall, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Provided great product knowledge of the different jeans which can be a bit difficult to find customers best fit

Front of House and Kitchen Hand

Seafood Collective
Fashion Island, Papamoa
06.2022 - 05.2023
  • Demonstrated strong multitasking skills, juggling taking orders, making food, and checking on customers in peak hours without sacrificing quality of service
  • Learned how to use deep fryer and make menu items
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Dental Assistant

Dental Associates
Fashion Island, Papamoa
04.2022 - 06.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Front of House

Hot Woks
Bayfair, Mount Maganui
08.2021 - 04.2022
  • Morning Hot Woks set up by getting the food out, turning light and fridges on, and making sure everything is ready for the rush hour
  • Dealing with difficult customers that don't like our pricing
  • Cleaning and regular maintenance of the store

Front of House

The Coffee Club
Mount Maunganui
10.2020 - 05.2021
  • Promptly delivering food and drinks to tables, and consistently checking that the customers are satisfied with their meals
  • Clearing dishes off tables, dishwasher, while also helping the kitchen with any extra needs
  • Cleaning and regular maintenance of the cafe, cabinet, floors, toilets, kitchen, etc

Education

High School Diploma -

Papamoa College
Papamoa
11.2023

Skills

  • People Person - I am naturally very talkative and find it easy to make conversation with customers
  • Inquisitive - I am curious and love to learn new things and develop new skills
  • Task prioritization - In rush hours, communicate and apologize to customers any delays or inconveniences and prioritise customer service
  • Bilingual - I speak in Portuguese and English fluently
  • Problem-solving - I attempt to solve the challenges I’m faced with to the best of my ability

Languages

Portuguese
Native or Bilingual

Timeline

Front of House

Kitchen Takeover
11.2023 - 02.2024

Christmas Casual Retail Assistant

Farmers
08.2023 - 02.2024

Retail Worker

Just Jeans
07.2023 - 02.2024

Retail Sales Worker

Hobby Zone
03.2023 - Current

Front of House and Kitchen Hand

Seafood Collective
06.2022 - 05.2023

Dental Assistant

Dental Associates
04.2022 - 06.2022

Front of House

Hot Woks
08.2021 - 04.2022

Front of House

The Coffee Club
10.2020 - 05.2021

High School Diploma -

Papamoa College
Ace Moraes De Oliveira