Ada Ji
customer service
Auckland,1050
Summary
Team-minded Tom Ford Counter Manager with 3 years of hands-on experience in luxury, international level service industry. Successfully leads teams of 2 staffs and provides outstanding client service and personnel management. Goal-oriented, diligent and proficient in Microsoft Office. Strengths include problem solving, training and organizational capabilities.
Overview
7
7
years of professional experience
Work History
Counter Manager
Tom Ford Beauty
03.2019 - 07.2021
- Rewarded Tom Ford Beauty Counter Manager of 2020
- Optimism Tom Ford brand by increasing 62% sales than previous financial year.
- Provides every customers an exceptional Tom Ford service whilst diligently driving business targets and objectives.
- Bring nearly 150 new customers to loyal Tom Ford customers.
- Training 2 new team members
- Received 0 complaint from clients
Retail Assistant
Pandora Jewelry
10.2018 - 03.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Complete sales target every month, win team sales prize two times, get team bonus two times.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Collaborated with team member to balance shift hours
Barista
Costa Coffee
10.2014 - 08.2016
- Maintained and operated 2 espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment in busy hours.
- Prepared over 100 cups of coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Trained 12 new team members with positive reinforcement and respectful, encouraging coaching.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Education
Bachelor Of Hospitality And Tourism Management -
Southern Institute Of Technology
Invercargill, Southland2018
Skills
- Microsoft Office
- Auditing
- Teamwork and Collaboration
- Bilingual in English, Cantonese and Chinese
- Daily Report Analysis
- Customer Service
- Financial Management
- Scheduling and Coordinating
Referees
Meghan Cameron
Sales + Education Executive at Estee Lauder New Zealand
Contact Detail: 021 274 1737
Timeline
Counter Manager
Tom Ford Beauty
03.2019 - 07.2021
Retail Assistant
Pandora Jewelry
10.2018 - 03.2019
Barista
Costa Coffee
10.2014 - 08.2016
Bachelor Of Hospitality And Tourism Management -
Southern Institute Of Technology
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