Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ada Ren

Auckland,AUK

Summary

Independent beauty advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with several years of hands-on experience helping customers find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Clarins
Albany, Auckland
07.2023 - Current
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Updated customer records in database software program accurately.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Managed inventory levels by monitoring stock levels regularly.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

Sales Administration Contract

Haakaa
Northshore, Auckalnd
04.2023 - 07.2023
  • Analyzed customer needs and market trends to create marketing plans.
  • Implemented sales strategy and marketing plan to maximize revenue opportunities.
  • Developed new customer base via past relationships, telemarketing and networking.
  • Followed up on sales leads to establish new accounts for wholesale orders.
  • Collaborated with sales manager and customer service to schedule deliveries for new clients.
  • Resolved customer issues with missing products and account payment status to maintain satisfaction.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Improved advertising initiatives by executing social media and digital marketing campaigns.
  • Created and implemented inbound marketing strategies to generate more organic traffic and leads for clients.

Shop Assistant

PB Tech
NewMarket, Auckland
01.2023 - 04.2023
  • Completed daily checklists for smooth shop operations.
  • Helped shop personnel complete assignments.
  • Received items and orders and checked items for quality and accuracy against documentation.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.

Administration Officer

Dongrune homes
Northshore, Auckland
07.2022 - 01.2023
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Automated office operations by managing client correspondence and data communications.
  • Filtered emails based on importance and escalated issues to leadership.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
  • Coded and entered daily invoices with in-house accounting software.

Social Media Assistant

Oyster Media
Parnell, Auckland
04.2022 - 07.2022
  • Created new images, marketing copy and graphics to support successful marketing efforts.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Conducted market research to identify customer trends, competitor offerings and demographic data.
  • Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
  • Optimized content to support and maintain brand voice and increase engagement across multi-media platforms.
  • Proofread and finalized marketing communications and documentation prior to release.

Office Administrator

Empire Flooring NZ LTD
Auckland
08.2020 - 07.2021
  • Be responsible for the overall processing, following-up and coordinating of Sales
  • Proficiency in calculating
  • Finance on various order management issues
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Managed social media through post creation and community engagement.

Education

Bachelor of Business - International Business

Massey University
Auckland
06.2022

Skills

  • Customer Service
  • Skin care
  • Professional beauty demonstration
  • Sales and Upselling
  • Brand Promotion
  • Product Demonstrations
  • Service Consultations
  • Products knowledge
  • Cosmetics and Facial Care Services
  • Payment Processing
  • Makeup Application
  • Beauty Trends
  • Brand Awareness
  • Customer Demographics Understanding
  • Multitasking and Organization
  • Microsoft Office Suite
  • Social Media Marketing
  • Building Customer Relationships and Loyalty
  • Team Collaboration
  • Hygiene standards
  • Appointment Scheduling

Certification

  • Driver License-Full
  • Beauty Coach

Languages

Chinese (Mandarin)
English

References

References available upon request.

Timeline

Beauty Advisor

Clarins
07.2023 - Current

Sales Administration Contract

Haakaa
04.2023 - 07.2023

Shop Assistant

PB Tech
01.2023 - 04.2023

Administration Officer

Dongrune homes
07.2022 - 01.2023

Social Media Assistant

Oyster Media
04.2022 - 07.2022

Office Administrator

Empire Flooring NZ LTD
08.2020 - 07.2021

Bachelor of Business - International Business

Massey University

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Ada Ren