Adair Oosterbroek
Hamilton
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Experience and interactions with a broad base of people from a variety of cultures and backgrounds supporting an excellent capacity to relate well to diverse peoples.
Overview
8
8
years of professional experience
Work History
Church Minister
Nawton Community Church
01.2023 - Current
- Work collaboratively with a leadership team, requiring good interpersonal skills, and the appropriate application of leadership
- Have a significant presence and relationships in the community, in particular our local primary school
- Engage regularly in pastoral visitation, deep listening, and expression of empathy
- Interact with the families of church members, in particular in situations of deteriorating health and the need for increased support
- Relate comfortably to a variety of people of different ages, cultures, and socio-economic statuses
- Communicate effectively in one-to-one settings, and also in teaching contexts
- Developed strong organisational and time management skills by coordinating ministry activities with study requirements
Ministry Intern
Presbyterian Church of Aotearoa New Zealand
01.2021 - 12.2022
- Worked alongside a mentoring minister and completed studies towards ordination with the Presbyterian Church of Aotearoa New Zealand
Stated-supply Minister
St Clare's Cooperating Parish
02.2020 - 12.2020
- Fulfilled half-time minister responsibilities - preaching, leading, pastoral care, funerals etc. for the congregation of St. Clare's Cooperating Parish
Medical Receptionist
Braemar Hospital
04.2018 - 02.2020
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly, then escorted patients to their room and saw them settled.
- Checked and entered surgical lists, liaising with surgical rooms over errors and last minute changes.
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
Medical Receptionist
Redicare Medical Centre
02.2017 - 03.2018
- Greeted patients with warmth and compassion ensuring a sense of welcome and safety on their arrival.
- Booked appointments and maintained records efficiently and accurately using MedTech Global software
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Liaised with doctors and practise nurses to create the best experience for patients as well as streamlining appointments for the clinic staff.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Diploma of Ministry And Leadership - Pastoral Leadership
Knox Centre of Ministry And Leadership
Dunedin, NZ12-2022
Bachelor of Theology - Theology
Laidlaw College
12.2020
Level 1&2 -
Te Ara Reo Māori
01.2020
He Papa Tikanga programme -
Te Wananga Aotearoa
Hamilton, NZ01.2018
Diploma of Nursing -
Manukau Polytechnic
01.1990
Skills
- Empathetic and caring
- Excellent Interpersonal skills
- Reliable and punctual
- High awareness in the cross-cultural interaction
- Historical nursing skills and experience
- Organised and administratively competent
- Excellent communication skills
- Competent in Microsoft Office Suite
Languages
Turkish
Professional Working
Te Reo Māori
Elementary
Personal Information
Date of Birth: 06/24/70
Timeline
Church Minister
Nawton Community Church
01.2023 - Current
Ministry Intern
Presbyterian Church of Aotearoa New Zealand
01.2021 - 12.2022
Stated-supply Minister
St Clare's Cooperating Parish
02.2020 - 12.2020
Medical Receptionist
Braemar Hospital
04.2018 - 02.2020
Medical Receptionist
Redicare Medical Centre
02.2017 - 03.2018
Bachelor of Theology - Theology
Laidlaw College
Level 1&2 -
Te Ara Reo Māori
Diploma of Nursing -
Manukau Polytechnic
Diploma of Ministry And Leadership - Pastoral Leadership
Knox Centre of Ministry And Leadership
He Papa Tikanga programme -
Te Wananga Aotearoa
Similar Profiles
Ben MorabitoBen Morabito
Children's Ministry Volunteer at Children, Willow Creek Community Church, Mount Vernon Community Bible ChurchChildren's Ministry Volunteer at Children, Willow Creek Community Church, Mount Vernon Community Bible Church
Trace AdamsTrace Adams
Intern at Port City Community ChurchIntern at Port City Community Church
Raycee ExumRaycee Exum
Childcare Worker at Community Life ChurchChildcare Worker at Community Life Church