Adam Gower-Kitch
Auckland,AUK
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
New Car Sales Consultant
North Harbour Mazda
Auckland , Wairau Park
07.2023 - Current
- Developed customer relationships through active listening and responding to customer needs.
- Provided customers with detailed information about car features, pricing, financing options and warranties.
- Greeted customers in a friendly manner and conducted follow-up calls after sales.
- Performed test drives with customers to demonstrate vehicle performance capabilities.
- Maintained accurate records of all sales transactions and filed paperwork promptly.
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Collaborated with colleagues to provide excellent customer service experience.
- Attended product training sessions to stay up-to-date on new models being released by manufacturers.
- Followed up with existing clients to maintain strong relationships post purchase.
- Participated in trade shows or other marketing events to promote dealership offerings.
- Answered customer emails and telephone requests for information.
Retail Sales Associate
Rebel Sport
Auckland , Wairau Park
03.2022 - 07.2023
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Retail Sales Associate
Hallenstein Brothers
Auckland , Albany
11.2020 - 01.2022
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Christmas Casual Retail Assistant
North Beach
Auckland , Silverdale
12.2019 - 02.2020
- Greeted customers and provided them with product information.
- Assisted in stocking shelves, unpacking shipments, and organizing the store.
- Operated cash registers to process payments accurately.
- Maintained a clean and organized work environment.
- Helped customers select products that best fit their needs.
- Provided excellent customer service by listening to customer requests and responding promptly and efficiently to their needs.
- Ensured compliance with health and safety regulations.
Education
NCEA LEVEL 1 AND NCEA LEVEL 2 -
Vanguard Military School
Auckland, NZ09.2021
Skills
- Customer Relationship Management
- Warranty Understanding
- Customer Needs Assessment
- Calculating Prices
- Lead Follow up
- Sales Conversion
- Upselling Strategies
- Goal Setting
- Issue Resolution
- Competitive
- Sales Closing
Affiliations
- Football
- Socializing with friends
- Spending time with Family
Accomplishments
- high marks in Sports Ed during highschool
Certification
- health and safety
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
New Car Sales Consultant
North Harbour Mazda
07.2023 - Current
Retail Sales Associate
Rebel Sport
03.2022 - 07.2023
Retail Sales Associate
Hallenstein Brothers
11.2020 - 01.2022
Christmas Casual Retail Assistant
North Beach
12.2019 - 02.2020
NCEA LEVEL 1 AND NCEA LEVEL 2 -
Vanguard Military School
- health and safety
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