Operations Manager
Inner Sanctum / Neptune Pacific
09.2019 - 10.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.