Operations Manager Inner Sanctum / Neptune Pacific
09.2019 - 10.2021
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Implemented quality control systems to boost overall product consistency and reliability.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Developed and maintained relationships with external vendors and suppliers.
Reduced turnaround time for project completion through effective resource allocation and team management.
Increased profit by streamlining operations.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed and implemented strategies to maximize customer satisfaction.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Show Description