Adam Thomson
Christchurch,CAN
Summary
Proven Service Manager at Cotters Electrical Ltd, adept in inventory management and after-sales support. Demonstrated problem-solving prowess and a positive attitude, significantly improving customer satisfaction. Able to do mechanical diagnostics and customer service management, consistently delivering high results.
Overview
19
19
years of professional experience
Work History
Service Manager
Cotters Electrical Ltd
Central , Christchurch
08.2005 - Current
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Created written estimates and obtained customer consent to proceed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Burnside Highschool
Christchurch, NZ12-2000
Skills
- Supply procurement
- After-sales support
- Problem-solving
- Mechanical diagnostics
- Service scheduling
- Estimating and quoting
- Positive attitude
- Technical support
- Service and parts teams management
- Work Planning
- Inventory management
- Customer service management
- Reliable and responsible
- Cost estimates
Timeline
Service Manager
Cotters Electrical Ltd
08.2005 - Current
High School Diploma -
Burnside Highschool