Adarsh Nair
Auckland,AUK
Summary
Senior Business Support Advisor with expertise in government, finance, contract administration, and customer service. Highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to utilize 4+ years' experience to take on new position with your organisation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Business Support Advisor
Auckland Transport
03.2023 - Current
- Assisted in the development of training materials for new recruits, improving overall team performance.
- Collaborated with vendors, product owners and tech specialists to achieve successful outcomes of special projects.
- Monitored Business Support advisor's progress to attain favourable results.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Business Support Advisor
Auckland Transport
11.2021 - 03.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with finance, operational, and contract management teams to develop solutions and accomplish shared objectives.
- Reviewed the existing process for any issues and suggested improvements to upper management.
Customer Care Advisor Finance (Westpac Bank)
Concentrix New Zealand Limited
04.2021 - 11.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers with product knowledge, facilitating informed banking needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through achieving KPIs.
Operations Intern
Moatours Limited
01.2021 - 03.2021
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
- Maintained detailed records of tour guides plans and overview of completed tours.
- Assisting staff on their day to day needs.
Long Life Assistant
Countdown Supermarket
10.2019 - 12.2020
- Maintained store products with effective loss prevention strategies.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Transported merchandise pallets to move in warehouse.
Education
Postgraduate Diploma in Applied Management -
Eastern Institute of Technology
Auckland, NZ08.2020
BBA - Professional Accounting
Manipal Academy of Higher Education
Karnataka, India07.2018
Skills
- Specialist in Excel, Word, PowerPoint, Outlook and One Note
- Tableau and Power BI
- SAP
- In house AT based software
Technical skills
- Multitasking
- Analytical and Critical Thinking
- Supervision and leadership
- Training and mentoring
Personal Skills
Certification
Microsoft office specialist: Excel Associate
Additional Information
Referees available on request
Timeline
Senior Business Support Advisor
Auckland Transport
03.2023 - Current
Business Support Advisor
Auckland Transport
11.2021 - 03.2023
Customer Care Advisor Finance (Westpac Bank)
Concentrix New Zealand Limited
04.2021 - 11.2021
Operations Intern
Moatours Limited
01.2021 - 03.2021
Long Life Assistant
Countdown Supermarket
10.2019 - 12.2020
Postgraduate Diploma in Applied Management -
Eastern Institute of Technology
BBA - Professional Accounting
Manipal Academy of Higher Education
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