Adasyca Mulipola
AUCKLAND,AUK
Summary
Customer Service Specialist experienced in relationship building and technical support. Enhanced client satisfaction through effective communication and problem-solving while collaborating on innovative projects in computer and farming fields. Delivered exceptional service and demonstrated strong analytical skills while managing teamwork in diverse environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Advance Customer Agent
Picking and delivering
Samoa, Apia
01.2023 - 05.2026
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in resolving customer inquiries through effective communication and problem-solving.
- Managed order processing and ensured timely delivery of packages to customers.
- Maintained accurate records of customer interactions and transactions for future reference.
- Updated job knowledge by participating in educational opportunities.
Cocoa Farmer
Planting and pruning
Samoa, Apia
01.2022 - 05.2026
- Harvested cocoa pods at optimal ripeness for quality preservation.
- Harvested crops at the optimum time for maximum yield and quality.
- Cultivated cocoa plants using sustainable farming practices.
- Managed soil health through regular testing and amendments.
- Sowed seeds, planted seedlings, and transplanted crops by hand or with mechanized equipment.
- Maintained farm machinery, tools, and buildings in good working order.
- Purchased supplies, including seeds and fertilizer.
- Collaborated with local cooperatives on best farming practices and training sessions.
- Loaded agricultural products into trucks to deliver products to markets or storage facilities.
Mountainside Learning Resource Centre Library
Librarian
Samoa, Apia
11.2024 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified the needs of customers promptly and efficiently.
Education
Certificate in IT Essentials - IT Essentials
National University Of Samoa
Samoa, Apia 01.2025 - 07.2025
Certificate IV in Computer Operating - CCO
National University Of Samoa
Samoa, Apia 01.2024 - 12.2024
Skills
- Technical support
- Customer service
- Microsoft Office
- Team collaboration
- Problem solving
- Time management
- Active listening
- Relationship building
Timeline
Certificate in IT Essentials - IT Essentials
National University Of Samoa
01.2025 - 07.2025
Mountainside Learning Resource Centre Library
Librarian
11.2024 - 11.2024
Certificate IV in Computer Operating - CCO
National University Of Samoa
01.2024 - 12.2024
Advance Customer Agent
Picking and delivering
01.2023 - 05.2026
Cocoa Farmer
Planting and pruning
01.2022 - 05.2026