Addison Matthews
Matamata,WKO
Summary
Dedicated and compassionate professional with experience in disability support, customer service, and retail environments. Demonstrated ability to provide high-quality personal care, emotional support, and client-focused service while maintaining professionalism and efficiency. Strong communication and teamwork skills, with experience managing challenging situations using empathy and positive reinforcement strategies. Holds a Certificate in Business (Administration and Technology) and training in Bicultural Social Work, with a strong commitment to supporting diverse communities and delivering positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Idea Services
Matamata, New Zealand
06.2025 - Current
- Assisted clients with daily living activities and personal care routines to promote independence.
- Communicated with clients to identify challenges and establish achievable goals.
- Collaborated with healthcare professionals to coordinate comprehensive client care plans.
- Provided emotional support and companionship to improve client well-being.
- Trained new staff on effective client interaction and support techniques.
- Managed challenging behaviors through implementation of positive reinforcement strategies.
- Transported clients to appointments and social events to facilitate engagement.
- Maintained cleanliness by making beds, sweeping floors, and sanitizing surfaces.
Checkout operator
WOOLWORTHS NEW ZEALAND LIMITED
Tauranga, New Zealand
01.2024 - Current
- Delivered exceptional customer service while processing transactions efficiently.
- Maintained organized and clean checkout area to enhance shopping experience.
- Handled cash and credit card payments with accuracy and efficiency.
- Bagged groceries and assisted customers with inquiries promptly.
- Operated checkout systems effectively for smooth customer transactions.
- Trained new employees on checkout procedures and company policies successfully.
Stylist
SUNGLASS STYLE LIMITED
Tauranga, New Zealand
01.2024 - 12.2024
- Provided hair styling and related services to clients.
- Responsibilities included consulting with clients to determine their needs, performing hair styling techniques, maintaining a clean and organized workspace, and managing client appointments.
- Styled diverse eyewear collections for customers based on individual preferences.
- Maintained inventory levels and organized display areas for optimal presentation.
- Managed cash register operations and processed transactions efficiently.
Waiter Waitress
Apache jacks
Masterton, New Zealand
01.2022 - 12.2023
- Delivered friendly, efficient table service by taking orders and serving food and drinks.
- Processed customer payments accurately to ensure seamless transactions.
- Maintained clean, organized work area to promote a positive dining experience.
- Addressed customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated effectively with team members to ensure smooth operations.
Education
Certificate - Business (administration and technology)
Te Pukenga TA Toi Ohomai Institute of Technology
Tauranga, NZ06-2025
Bicultural Social Work
Te Wānanga O Aotearoa
Tauranga, NZ05-2025
Skills
- Care documentation and reporting
- Client care and advocacy
- Emotional support and companionship
- Multicultural sensitivity
- Individualized support plans
- Social skills development
- Lifestyle support
- Client communication
- Team collaboration
- Customer service
- Reliability and punctuality
Personal Information
Gender: Female
Work Eligibility
Eligible to work in New Zealand
Certification
Full Driver's License
Timeline
Disability Support Worker
Idea Services
06.2025 - Current
Checkout operator
WOOLWORTHS NEW ZEALAND LIMITED
01.2024 - Current
Stylist
SUNGLASS STYLE LIMITED
01.2024 - 12.2024
Waiter Waitress
Apache jacks
01.2022 - 12.2023
Certificate - Business (administration and technology)
Te Pukenga TA Toi Ohomai Institute of Technology
Bicultural Social Work
Te Wānanga O Aotearoa