Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Adelaide Ihaka

Dunedin,OTA

Summary

Dynamic and reliable professional with extensive customer service experience at The Warehouse Group. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and time management, consistently meeting deadlines while collaborating with team members to achieve sales goals. Fast learner with a strong commitment to quality and efficiency.

Offering strong organizational capabilities and genuine interest in developing within online support environment. Brings aptitude for quickly learning new technologies and essential skills in time management and digital communication. Ready to use and develop problem-solving and multitasking abilities in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Online Assistant, Warehouse

The Warehouse Group
11.2024 - 02.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.

School Cleaner

Ruawai College
11.2024 - 01.2025
  • Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
  • Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
  • Assisted in creating safe spaces for students with allergies by regularly dusting and vacuuming all areas.
  • Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
  • Improved overall school appearance by diligently attending to spills, stains, and other incidents as they occurred.
  • Maintained inventory of cleaning supplies and equipment, ensuring availability when needed.
  • Contributed to a positive school image with well-maintained indoor and outdoor areas.
  • Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Checkout Operator, Countdown

Woolworths Group
12.2021 - 02.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Approached every question or concern with calm and level-headed approach.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.

Education

Bachelor of Arts - History And Maori Studies

University of Otago
Dunedin, NZ
12-2025

High School Diploma -

Dargaville High School
Dargaville, NZ
11-2022

Skills

  • Remote work experience
  • Verbal communication
  • Decision-making
  • Customer service
  • Time management
  • Multitasking and organization
  • Teamwork
  • Fast learner
  • Reliability
  • Clear communication
  • Problem-solving
  • Internet research

Accomplishments

  • Youth representative on the Dargaville Little Theatre Committee
  • Junior Surf Life Saver
  • completed the rock training and Rescue (RTM) module
  • Completed a Rotary Exchange to Australia in 2019

Interests

  • African Drumming
  • Acting and Theatre
  • Competitive swimming
  • Coaching Swimming
  • Team Sports
  • Volleyball
  • Netball
  • Participate in local theatre productions, enhancing my public speaking and teamwork skills
  • Stand-up Paddleboarding (SUP)
  • Surf Life Saving

Timeline

Online Assistant, Warehouse

The Warehouse Group
11.2024 - 02.2025

School Cleaner

Ruawai College
11.2024 - 01.2025

Checkout Operator, Countdown

Woolworths Group
12.2021 - 02.2023

Bachelor of Arts - History And Maori Studies

University of Otago

High School Diploma -

Dargaville High School

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Adelaide Ihaka