Adele Smith
New Plymouth,TKI
Summary
Driven by a passion for delivering outstanding customer experiences, I display exceptional customer service skills and strong organizational abilities at TSB Centre Branch. In the past I created personable relationships with clients leading my small business to success. With a track record of increasing referrals and maintaining a fully booked business within the first year of opening. I am an enthusiastic individual with a passion for learning new skills and am committed to maintaining a positive work culture.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TSB Centre Branch
New Plymouth, New Zealand
03.2023 - Current
- Frontline customer service.
- Communicating with other departments of TSB for good customer outcomes.
- Processing transactions.
- Educating customers about online banking services, card services, compliance, and safe banking.
- Booking appointments for customers, gathering information/documents, and creating onboards.
- Completing regular TSB modules and trainings.
- Admin duties such as calendar management, document management, and computer proficiency.
- 'Bulk Teller' duties include ordering both NZD and FX cash to limits, managing cash limits in the branch, handling large cash transactions such as floats and business banking, managing all FX orders for TSB around NZ, and end-of-day balancing for NZD and all currencies we stock.
- Receptionist
Front of House
Ozone
London, England
09.2022 - 02.2023
- I remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Stayed up to date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- I was given the responsibility to open and close the café after demonstrating my reliability to management.
Self-employed Business Owner - Dog Grooming
Pup Culture
New Plymouth, New Zealand
01.2019 - 07.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- I spoke to customers regarding grooming, pricing, and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting a high level of care and oversight.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Managed small business accounts, putting together realistic budgets based upon costs and fees for successfully operating a business.
- Booked and managed all bookings, ensuring all appointments were on time.
- Pup culture was a fully booked business in its first year of opening.
Education
Banking Blast Off (L5 Equivalent)
TSB Internal Learning
01-2024
Dog Grooming - Intense Combined Course
ShowdogsNZ
Tauranga01-2018
● NCEA Level 1 ● NCEA Level 2 ● NCEA Level 3 -
New Plymouth Girls High School
New Plymouth, NZSkills
- Work well both independently and as part of a team
- Exceptional customer service skills, and the ability to build strong relationships with clients
- Strong organizational and planning skills
- Clear and effective communication, experience in a fast-paced, customer-facing environment, ability to remain calm and poised in challenging situations
- A passion for delivering excellent customer experiences
Timeline
Customer Service Representative
TSB Centre Branch
03.2023 - Current
Front of House
Ozone
09.2022 - 02.2023
Self-employed Business Owner - Dog Grooming
Pup Culture
01.2019 - 07.2022
Banking Blast Off (L5 Equivalent)
TSB Internal Learning
Dog Grooming - Intense Combined Course
ShowdogsNZ
● NCEA Level 1 ● NCEA Level 2 ● NCEA Level 3 -
New Plymouth Girls High School
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