Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Proprietário
Nova Alpes Sistema de Vendas Online LTDA
Sertãozinho , São Paulo
10.2018 - 11.2023
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Planned and completed group projects, working smoothly with others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Collaborated with others to discuss new opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Gerente De Vendas
Gabi Moda Intimas Sistema de Lingerie em Consignação LTDA
São Bernardo Do Campo , São Paulo
11.2013 - 04.2018
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Recruited and hired qualified candidates to fill open positions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Vendedor Externo Em Comercio Atacadista
Diniz Pereira & Souza da Silva LTDA
São Bernardo do Campo, São Paulo
04.2011 - 07.2013
Collaborated with marketing team members on joint initiatives aimed at increasing brand visibility among target audiences.
Negotiated prices and set up contracts to finalize sales agreements.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Developed key customer relationships to increase sales.
Education
Técnico Em Logística - Técnico em Logística
União Bandeirantes De Ensino
São Bernardo Do Campo
02-2009
Skills
Closing Strategies
Inside And Outside Sales
Sales Demonstration
Strategy Development
Sales Forecasting
Up-Selling
Sales Quota Achievement
Sales Solution Development
Sales Team Recruitment
Customer Rapport Development
Complex Problem-Solving
Team Oversight
Team Leadership
Expense Reporting
Proposal Creation
Territory Sales
Market Research
Customer Liaison
Territory Management
Inventory Control
Territory Development
Business Growth And Retention
Data Organization
Order Management
Trading Strategization
Timeline
Proprietário
Nova Alpes Sistema de Vendas Online LTDA
10.2018 - 11.2023
Gerente De Vendas
Gabi Moda Intimas Sistema de Lingerie em Consignação LTDA
Attending Pediatric and Neonatal Anesthesiologist at Hospital das Clínicas and Instituto da Criança e do Adolescente of University of São PauloAttending Pediatric and Neonatal Anesthesiologist at Hospital das Clínicas and Instituto da Criança e do Adolescente of University of São Paulo