Summary
Overview
Work History
Education
Skills
Skillsproficiencies
Timeline
Generic

Adi Kelera Vuniyayawa

Auckland,AUK

Summary

I'm a young professional with a strong work ethic and a background in customer service, which I've successfully demonstrated in my current role. I've gone from first point of contact to scheduling and managing close of business in both roles that I was in this industry. Performance, Integrity and Quality are values that I have learnt while working which has benefited me both in and out of work environment

Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.

Overview

7
7
years of professional experience

Work History

Scheduling Coordinator - Incidents

UCG
05.2022 - Current
  • Scheduling and allocating work to technicians
  • Following up with and taking necessary steps to manage aged WIP jobs
  • Manage all escalations, including raising, assigning and following up with escalated orders
  • Attempt to make ends meet for urgent jobs that are given for the day
  • Keeping customers aware of any updates that are requested
  • Reviewing daily reports to meet Key Performance Indicators
  • Handling handover coms for the night shift

Back Office Coordinator - Provisioning

UCG Ltd
04.2018 - 05.2022
  • First point of contact in phone queue
  • Ensuring all customers queries have been met
  • Scheduling appointments for customers over the phone
  • Jeopardy Management - managing end-of-day schedules
  • Liaising with technicians and field Managers
  • Providing updates to Service providers and customers
  • Managing Email inbox
  • Making update changes and entering required information for all parties to refer to - Communicating with Field staff and Field Managers

Education

Certificate in Workplace Communication -

Aspire2 Business
11.2020

New Zealand Certificate in Travel Level 4 -

International Travel College of New Zealand
11.2017

New Zealand Certificate of Tourism Level 3 -

International Travel College of New Zealand
06.2017

Skills

  • Clear and Effective Communication
  • Thriving Under Pressure and Multitasking
  • Maintaining Positivity and Patience
  • Adaptability to Various Work Environments and Systems
  • Multi-tasking

Skillsproficiencies

  • Clear and Effective Communication
  • Thriving Under Pressure and Multitasking
  • Maintaining Positivity and Patience
  • Adaptability to Various Work Environments and Systems

Timeline

Scheduling Coordinator - Incidents

UCG
05.2022 - Current

Back Office Coordinator - Provisioning

UCG Ltd
04.2018 - 05.2022

New Zealand Certificate in Travel Level 4 -

International Travel College of New Zealand

Certificate in Workplace Communication -

Aspire2 Business

New Zealand Certificate of Tourism Level 3 -

International Travel College of New Zealand
Adi Kelera Vuniyayawa