Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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ADI LEVEANASIGA

NORTH SHORE,AUK

Summary

Passionate about promoting lasting customer satisfaction and relationships by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Exceptional interpersonal skills with a profound ability to connect with others through empathetic understanding. Proven track record of fostering positive team dynamics and enhancing customer relations, contributing to a collaborative and supportive work environment.

Overview

14
14
years of professional experience

Work History

Customer Specialist

ASB Bank
Albany, Auckland
08.2022 - 07.2023
  • Provided excellent customer support by addressing inquiries, resolving issues, and handling complaints in a professional and courteous manner
  • Managed over 40-50 calls per day
  • Assisted customers with account inquiries, product information, and general banking services, ensuring their satisfaction and loyalty
  • Maintained accurate records of customer interactions and transactions, utilizing the company's CRM system
  • Collaborated with team members to improve service processes and meet or exceed performance targets
  • Acted as a product expert, staying up-to-date with the bank's offerings and providing relevant information to customers.
  • Answered incoming customer inquiries via phone and email.
  • Maintained a high level of professionalism with clients and working with team members.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
  • Followed communication procedures, guidelines and policies.
  • Kept records of customer interactions, process customer accounts and file documents.
  • Assisted with placement of orders, refunds, or exchanges.

Checkout Operator

Countdown
Glenfield, Auckland
02.2022 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated empathy, respect, friendliness, and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Maintained energy and enthusiasm in a fast-paced environment
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed and maintained courteous and effective working relationships
  • Served customers and followed outlined steps of service.
  • Greeted customers in a friendly and courteous manner.
  • Processed cash, credit and debit payments accurately and efficiently.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Verified the age of customers when selling alcohol or tobacco products.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Resolved customer complaints in a professional manner.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored self-checkout users to identify problems and maintain store security.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.

Research Volunteer

Dignity Pasifika
Suva, Fiji
06.2013 - 12.2013
  • Maintained high levels of confidentiality to protect data quality and project research
  • Gathered and organized information for research purposes
  • Performed research into study topics to increase knowledge and to provide valuable contributions
  • Collaborated with team members to initiate best practices to achieve organizational goals.
  • Organized and maintained records of research activities.
  • Assisted in the preparation of presentations to share results with stakeholders.
  • Collected and managed sensitive participant information according to relevant regulations.
  • Provided administrative support for project-related tasks such as scheduling meetings.
  • Supported other researchers in study- and project-related activities.

Research Volunteer

Pacific Islands Aids Foundation
Suva, Fiji
01.2010 - 05.2013
  • Compiled data in reports and other documents
  • Maintained high levels of confidentiality to protect data quality and project research
  • Researched various subjects that were related to project and presented information to appropriate stakeholders.
  • Conducted interviews with participants to collect data for studies.
  • Analyzed and synthesized collected information into meaningful reports.
  • Assisted in the preparation of presentations to share results with stakeholders.
  • Participated in meetings, presentations and other events.
  • Communicated findings to clients using multimedia, narrative writing and presentation skills to tell informative and compelling stories.
  • Supported field research projects of large scope and complexity under guidance of leadership.
  • Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.

Education

High School Diploma -

Yat Sen Secondary School
12-2010

Skills

  • Excellent reading and comprehension
  • Empathy
  • Flexible and Adaptable
  • Customer service
  • Self motivated
  • Data entry
  • Active listening
  • Computer literate with typing speed of 50 words/minute
  • Call triaging
  • Report preparation
  • Rapport Building
  • Team work
  • Customer care
  • Community building/development
  • Tool / Technology
  • Active Listening
  • Customer Service
  • Building rapport
  • Reading Comprehension
  • Professional telephone demeanor
  • Positive and professional
  • Appointment Scheduling
  • Inbound and Outbound Calling

Hobbies and Interests

Spending time with loved ones, reading, hiking, swimming, netball and baking.

Timeline

Customer Specialist

ASB Bank
08.2022 - 07.2023

Checkout Operator

Countdown
02.2022 - 07.2022

Research Volunteer

Dignity Pasifika
06.2013 - 12.2013

Research Volunteer

Pacific Islands Aids Foundation
01.2010 - 05.2013

High School Diploma -

Yat Sen Secondary School

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ADI LEVEANASIGA