ADIL MIR

• Understand customer objectives and workflow challenges to align solutions with business requirements.
• Guide customers through the technology journey, including solution demonstrations, onboarding and initial support.
• Work with technical consultants to support implementation, solution adoption and customer outcomes.
• Identified expansion opportunities within existing accounts, recommending additional licenses and relevant product features.
• Contributed to account growth and revenue expansion by facilitating customer-led upselling initiatives.
• Managed relationships across diverse customer sizes and stakeholder levels, tailoring engagement strategies to meet specific customer needs.
• Use CRM tools to maintain customer engagement records, manage activity and support reporting.

Secured substantial new clients in the first quarter of a pilot project, contributing to significant account and revenue growth.

• Managed client relationships throughout customer journey to enhance engagement, adoption, and retention.
• Developed targeted customer engagement and marketing campaigns to support retention and ongoing client relationships.
• Engaged with customers to identify needs, objectives, and opportunities for delivering continued value.
• Used CRM and customer information to manage engagement activity and support account reporting.

• Coordinated complex projects, proposals, and customer requirements, ensuring alignment among multiple stakeholders.
• Worked with customers, consultants and internal teams to ensure requirements were understood and addressed.
• Managed competing priorities and deadlines while maintaining accurate documentation and deliverables.
• Built and maintained relationships with consultants and industry advisers to identify and leverage business growth opportunities.
• Developed sales strategies that facilitated consistent year-on-year revenue growth.

• Achieved desirable NPS, reflecting strong customer satisfaction and relationship management.
• Managed high-value B2B accounts, enhancing customer relationships and ensuring satisfaction throughout their journey.
• Supported account retention by proactively engaging customers and strengthening relationship management efforts.
• Monitored customer engagement and satisfaction to identify needs and mitigate potential retention risks.
• Used customer information and CRM processes to support account management, reporting and engagement activity.