Adi Laisa Vulivakarua Finau
Lot 1 Waila Rd, Nausori,Fiji
Summary
At Wakaya Island Resort, I excelled in maintaining impeccable cleanliness, leveraging my expertise in cleaning techniques and fostering teamwork. My proactive approach and meticulous attention to detail significantly enhanced guest satisfaction, contributing to improved efficiency and occupancy rates. Demonstrating dependability and strong organizational skills, I consistently ensured a welcoming environment for all guests. My commitment to quality and collaborative spirit underscore my ability to meet and exceed employer expectations.
Overview
21
21
years of professional experience
Work History
Hotel Housekeeper
Wakaya Island Reaort
Wakaya Island, Fiji
08.2003 - 07.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services..
- Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
- Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
Education
Labasa Sangam College
Vanua Levu, FijiSkills
Residential cleaning
Dusting furnitures
Conscientious
Quality control guidelines
Cleaning techniques
Sorting and washing laundry
Planning and Coordination
Multitasking Abilities
Organization and Time Management
Teamwork and Collaboration
Self-Motivated
Dependable and Responsible
Flexible and Adaptable
Timeline
Hotel Housekeeper
Wakaya Island Reaort
08.2003 - 07.2024
Labasa Sangam College