Aditi Apte

• Established studies aligned with project and client needs. Implemented quality control procedures to ensure data accuracy. Performed User Acceptance Testing (UAT) within the data management workflow.
• Involvement in study setup, quality control, and UAT provided valuable insights into core IT testing concepts. This experience furthered exploration of data analysis and data management principles.

• Led a team of 6 technical support specialists in the healthcare IT industry as a Technical Support Lead.
• Consistently delivered timely and professional solutions to software-related inquiries.
• Ensured customer satisfaction by resolving issues within established timeframes and following up for feedback.
• Collaborated closely with the IT team, gaining a deep understanding of the software's functionality and inner workings through tackling complex customer inquiries with team .

I oversaw various HR tasks with the team of 4 people, including recruiting IT professionals, processing payroll, and handling employee relations.

This experience provided a valuable foundation for understanding the inner workings of the IT industry.

• Through creating course content, I provided academic support to students on their path to higher education.
• Additionally, being part of a student counseling team allowed me to develop strong communication and multitasking skills.

Delivered communication skills training at a business academies, focusing on effective negotiation and public speaking for aspiring entrepreneurs and students.