Aditi Chauhan
Lower Hutt
Summary
Dynamic Front Office Coordinator with proven expertise in customer service and patient relations in dental setting. Skilled in managing appointment scheduling and proficient in EXACT software, enhancing patient satisfaction and office efficiency. Recognized for addressing patient concerns with empathy, contributing to a positive experience.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Periodontics & Dental Implants
02.2023 - 04.2025
- Handled financial transactions responsibly, collecting copayment and processing payments with attention to detail.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Excellent competency in EXACT software
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Front Office Coordinator
Hutt Central Dental
09.2022 - 02.2023
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Health Care Assistant
Presbyterian Support Centre Enliven
12.2020 - 09.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Dental Assistant and Receptionist
Capital Dental
06.2020 - 12.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dentist
Infinity Dental Care
04.2019 - 09.2019
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Education
Graduate Diploma - Health And Rehabilitation Studies
Toi Ohomai Institute of Technology
Rotorua, NZ06-2020
Bachelor of Dental Surgery -
I.T.S
Uttar Pradesh, India03-2019
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Calendar management
- Patient relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Front Office Coordinator
Periodontics & Dental Implants
02.2023 - 04.2025
Front Office Coordinator
Hutt Central Dental
09.2022 - 02.2023
Health Care Assistant
Presbyterian Support Centre Enliven
12.2020 - 09.2022
Dental Assistant and Receptionist
Capital Dental
06.2020 - 12.2020
Dentist
Infinity Dental Care
04.2019 - 09.2019
Graduate Diploma - Health And Rehabilitation Studies
Toi Ohomai Institute of Technology
Bachelor of Dental Surgery -
I.T.S
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