Aditi Patel
Royal Oak,Auckland
Summary
Experienced and detail-oriented Customer Service Representative with a robust technical background spanning over 3 years. Proficient in providing comprehensive support to customers, combining technical expertise with exceptional communication skills to address inquiries, troubleshoot issues, and ensure satisfaction. Proven ability to build rapport with customers, understand their needs, and deliver required solutions effectively. Adept at multitasking and adapting to evolving situations, consistently meeting or exceeding performance goals. Seeking to leverage extensive experience and technical proficiency to contribute to a customer-centric team and drive positive outcomes.
Overview
10
10
years of professional experience
Work History
Sales Associate
Mobil
Massey, Auckland
01.2024 - Current
- Meet or exceed performance metrics, such as response time, resolution rate, customer satisfaction scores, and sales targets, as outlined by management.
- Assisted in product location, cross-store stock checks.
- Helping customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers. Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and Staff.
Sales Volunteer
New Zealand Red Cross
Royal Oak, Auckland
09.2023 - 12.2024
- Merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Lab Technician
Amul
Anand, India
02.2020 - 08.2022
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Monitored testing procedures to meet criteria and maintain quality control.
- Testing Water Samples for effluent Treatment.
- Performing Various test like COD (Chemical Oxygen demand), BOD (Biochemical Oxygen Demand), DO (Dissolved Oxygen), Ph Test, TDS, TSS.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Tracked collected specimens by initializing, dating, and noting times of collection.
- Prepared reagents, media, and solutions to use for laboratory testing and analysis.
Office Admin
Sushant Classes
Anand, India
06.2019 - 01.2020
- Participated in weekly office hours to provide assistance to residents regarding administrative matters.
- Strong ability in streamlining administrative tasks.
- Process payments, issue receipts, and maintain accurate financial records.
- Assist in preparing invoices and statements for students and parents.
- Proficient in ensuring optimal office functionality.
- Monitor overdue payments and follow up with parents regarding outstanding balances.
Travel Agent
Bharat Travels
Anand, India
06.2015 - 07.2016
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated travel-related reports for clients to facilitate decision-making.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Master of Science - Environmental Science
ISTAR, VALLABH VIDHYANAGAR
Anand, India01.2019
Bachelor of Science - Genetics
NVPAS, Vallabh Vidhyanagar
Anand, India01.2016
Skills
- Customer Service and Relations
- Problem Solving and Stress Management
- Customer Satisfaction
- Retail Transaction, Invoicing
- Management Skills
- Effective Communication
- Sampling (Statistics)
- Environmental Science
- Data Collection
- Time Management
- Quality Control
- Laboratory Techniques
- Quality Assurance
References
References available upon request.
Timeline
Sales Associate
Mobil
01.2024 - Current
Sales Volunteer
New Zealand Red Cross
09.2023 - 12.2024
Lab Technician
Amul
02.2020 - 08.2022
Office Admin
Sushant Classes
06.2019 - 01.2020
Travel Agent
Bharat Travels
06.2015 - 07.2016
Master of Science - Environmental Science
ISTAR, VALLABH VIDHYANAGAR
Bachelor of Science - Genetics
NVPAS, Vallabh Vidhyanagar
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