Aditya DALAL
Auckland
Summary
Dynamic hotel management professional with a proven track record at The ParkQueen Hotel & Resort, excelling in optimizing guest satisfaction and enhancing service delivery. Skilled in event management and customer service, I effectively resolved disputes and fostered a productive environment, ensuring reliability and punctuality in all operations.
Overview
3
3
years of professional experience
Work History
Hotel Management
The ParkQueen Hotel & Resort's
06.2024 - 12.2024
- Processed reservation requests using hotel management software, ensuring accuracy of booking details and guest preferences.
- Collaborated closely with hotel management to ensure seamless coordination between departments, optimizing overall guest satisfaction.
- Handled late-night reservations efficiently, accurately entering information into the hotel management system.
- Participated in regular meetings with hotel management to discuss strategies for improving guest experience and overall performance metrics.
Manager
DC Dalal Departmental Store
02.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor in IT - IT
White Cliffe
CBD, Auckland05-2028
High School - Arts
John Westley Convent
Rohtak, Haryana05-2023
Skills
- Hotel management
- Employee file management
- Security resource management
- Transcript management
- Event management expertise
- Customer service
- Patience and empathy
- Reliability and punctuality
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Hotel Management
The ParkQueen Hotel & Resort's
06.2024 - 12.2024
Manager
DC Dalal Departmental Store
02.2022 - 04.2024
Bachelor in IT - IT
White Cliffe
High School - Arts
John Westley Convent
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