Aditya Kalra
Auckland,AUK
Summary
Motivated and customer-oriented professional with extensive experience in retail and customer service. Skilled at building strong relationships, resolving customer concerns, and delivering tailored solutions to enhance satisfaction and loyalty. Proficient in handling transactions, maintaining accurate records, and contributing to an organized and welcoming environment. Known for excelling in fast-paced settings, achieving sales targets, and collaborating effectively with team members to ensure seamless operations. Committed to delivering excellence in every customer interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Hoyts
09.2022 - 08.2024
- Operated cash register to take payments and process orders.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Prepared ingredients before busy period based on expected customer levels.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Handled customer complaints using quick decision-making to resolve issues.
Night-fill Team
Mitre 10 Mega
04.2022 - 09.2022
- Previously worked within the night-fill team of Mitre 10 Mega.
- This job has allowed me to learn how a large business operates its stock levels as well as how the business system works.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Assistant
Ethnic Wardrobe
06.2020 - 12.2021
- I replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
NCEA Level 3
Ormiston senior college
NCEA Level 2
Ormiston Senior College
NCEA Level 1
Ormiston Senior College
Bachelor of Laws - Law
Auckland University of Technology
Auckland, NZ11-2026
Bachelor of Business - Finance
Auckland University of Technology
Auckland, NZ11-2026
Bartending
The Learning Place
11.2023
Business Studies
Crown Institute of Studies
07.2023
Skills
- Customer Service Excellence – I have 35 years of experience delivering top-notch service, handling inquiries, and ensuring customer satisfaction
- Sales & Upselling – Skilled in identifying customer needs, recommending suitable products, and driving sales through effective engagement
- Cash Handling & POS Systems – I’m experienced in processing transactions accurately, managing cash flow, and maintaining financial accountability
- Problem-Solving – Quick thinker with strong analytical skills, always ready to find solutions and handle challenges effectively
- Team Collaboration – Works well in team environments, supporting colleagues and contributing to a positive workplace culture
- Merchandising & Inventory Management – I know how to keep stock organized, create eye-catching displays, and ensure products are where they need to be
- Time Management – Ability to prioritize tasks efficiently to ensure smooth operations in fast-paced environments
- Adaptability & Resilience – I stay calm under pressure and can quickly adjust to changing demands and challenges
- Communication & Interpersonal Skills – Excellent verbal and written communication, fostering strong relationships with customers and team members
- Multilingual Proficiency – Fluent in Punjabi, Hindi, and English, allowing me to connect with a diverse range of customers
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Certification
- Class 1 full license.
- Permanent Residency.
- NCEA Level 1
- NCEA Level 2
- NCEA Level 3
References
Mr. Sehajpreet Makkar
Manager (Hoyts)
+64 0226130975
Ms. Dinah Lavea
HR Manager (Mitre 10)
+64 0272240183
Mr. Vinay Kalra
Owner (Ethnic Wardrobe)
+64 0212303851
Timeline
Crew Member
Hoyts
09.2022 - 08.2024
Night-fill Team
Mitre 10 Mega
04.2022 - 09.2022
Sales Assistant
Ethnic Wardrobe
06.2020 - 12.2021
NCEA Level 1
Ormiston Senior College
Bartending
The Learning Place
Business Studies
Crown Institute of Studies
NCEA Level 3
Ormiston senior college
NCEA Level 2
Ormiston Senior College
Bachelor of Laws - Law
Auckland University of Technology
Bachelor of Business - Finance
Auckland University of Technology
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