Summary
Overview
Work History
Education
Skills
Personal Information
References
working out, hikes & Traveling
Timeline
Generic

ADITYA PILLAI

Auckland ,Albany

Summary

I am a business professional and Digital Marketer with over 5 years of experience in Sales/Marketing/Customer service role. I am skilled social media marketing, B2C sales, I consider myself an out of the box thinker. My background and passion for delivering high-quality work and excellent customer service make my job a daily opportunity to transform problems into business opportunities. I am dynamic, smart-working, friendly, and great team player, always eager to learn. Working with different industries has allowed me to learn various business approaches for success and how to adapt to cultural and business changes. I enjoy working in multicultural environments.

Overview

5
5
years of professional experience

Work History

Sales support

Tradetested Ltd
11.2022 - Current
  • Manage Commercial accounts to maintain current service revenue streams and generate new revenue from sale
  • Creating orders by selling products to meet commercial customer needs
  • Actively converting leads into sales
  • Responding to enquires via phone, email, live chat, and any other sales channels
  • Streamlined processes for increased efficiency in sales support tasks.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and retention.
  • Provided exceptional after-sales support, ensuring customer loyalty and repeat business.
  • Collaborated with team members for streamlined operations and efficient sales support.
  • Provided exceptional post-sales support to further enhance customer satisfaction levels.
  • Provided after-sales support by troubleshooting issues and addressing client concerns promptly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Vodafone Sales Specialist

Probe Group
06.2020 - 03.2022
  • Managing customer's existing accounts to resign, across sell & upsell other Vodafone products
  • Built strong client relationships through consistent communication and effective problem solving.
  • As the 2IC, I efficiently oversee and lead the sales team, ensuring seamless operations and optimal performance.
  • Handling multiply Vodafone campaign consumer accounts
  • Communicating through multiply channels through Vodafone campaign
  • Data entry collecting feedbacks through multiply channels
  • Updating customers account details on the CRM
  • Internal and external relationships maintaining and communicating effectively through our channels.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Account Manager

TSA Group
10.2019 - 06.2020


  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Contributed to event marketing, sales and brand promotion.

Education

Diploma in Digital Marketing -

Career Academy
01.2023

Diploma in Animation Production & Film television Production -

South Seas - Yoobee College
01.2015

NCEA level 1, 2 & 3 -

Avondale College
01.2011

Skills

  • Experience in collaborating with internal and external teams
  • Fun and enthusiastic with great work ethic & willingness to learn new skills
  • Solid proactive attitude towards office and warehouse health & safety
  • The ability to find solutions to problems
  • Friendly and approachable personality & Positive energy
  • Understanding in design and advertising and well-versed in managing multi-channel campaigns
  • Excellent attention to detail Meeting clients to discuss the objectives and requirements
  • Estimating the amount of time needed to complete projects
  • Excellent verbal and written communication skills
  • A willingness to learn systems and software applications
  • Have Excellent time management and organisation skill
  • Understanding of paid and organic promotions and the interaction between both
  • Sales Support Coordination
  • Sales Support

Personal Information

Hobbies: Bowling, Cooking, Hiking with my dog

References

  • Edwin Proffitt, Sales team leader, Vodafone Sales campaign, Probe group NZ Ltd, 02108521690, Edwin.proffitt@probegroup.co.nzn
  • Eddie Gaitau, Sales manager, Vodafone sales campaign, Probe group NZ Ltd, 0211638872

working out, hikes & Traveling

In my spare time, I actively pursue my fitness goals by frequenting the gym, continually pushing myself to new heights. This dedication not only keeps me motivated but also contributes to establishing a robust and healthy lifestyle. Additionally, I indulge my passion for exploration and appreciation of nature by embarking on weekend travels and hikes, allowing me to unwind and connect with the world around me.

Timeline

Sales support

Tradetested Ltd
11.2022 - Current

Vodafone Sales Specialist

Probe Group
06.2020 - 03.2022

Account Manager

TSA Group
10.2019 - 06.2020

Diploma in Digital Marketing -

Career Academy

Diploma in Animation Production & Film television Production -

South Seas - Yoobee College

NCEA level 1, 2 & 3 -

Avondale College

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ADITYA PILLAI