Adrian DSouza

Key Responsibilities

▪ Planning, Scheduling and Quality – Create and maintain the capacity of work for each project by allocating people and equipment to jobs efficiently and effectively.

▪ Team Management, Performance and Employee Training & Development – Daily organising teams, creating a high-performance culture by developing individuals and raising performance standards.

▪ Process Documentation – Create/Update operations manuals and associated process documentation

▪ Sales Support and Operations Administration – Manage customer emails, prepare and submit quotes, prepare and consolidate job sheets, preparing costing and invoicing jobs as required. Manage customer complaints, seek opportunities to create positive experiences for customers

▪ Account Administration – Review supplier invoices, support the accounts team

▪ Health and Safety – Lead safe work practices, update Hazard, incident register as required. Prepare site safety plans and JSEAs (or similar) as required. Follow the organisations Health and Safety procedures for the team and self

▪ Reporting – Monthly reporting of performance standards

Key Responsibilities

▪ Account Management – Managing a portfolio of SME accounts Inhouse

▪ Liaise with operations and internal stakeholders to develop sales strategies, process improvement and support sales presentations

▪ Customer onboarding, process, and database maintenance High value customers

▪ Sales and Sustainability Reporting - Working closely with SME, Key and National accounts to analyse, create and deliver sales and transaction reporting to assist procurement and other decision making

▪ Sales Analysis - Consolidate customer records, gap analysis & make insight - led recommendations to our internal and external stakeholders

▪ Managing Web enquiries and Lead Generation and Share of wallet opportunities

Key Responsibilities

▪ Responding to product enquiries, processing bookings, liaising with internal stakeholders to ensure customer satisfaction

▪ Handling customer escalations, quotations, and invoice queries

▪ Provide after sales support

▪ Customer Onboarding and Database maintenance

▪ Targeted towards meeting KPI’s to ensure company goals and objectives are met

Key Responsibilities

▪ Reviewing business performance and preparing insights and trends for business meetings

▪ Conduct an extensive market research - Sell store products to new and established customers and manage store targets

▪ Analyse consumer behaviour merchandising, research emerging products

▪ Assistance with other management functions – Hiring, training and development of new staff, supply chain management

▪ Overseeing day-to-day staff workflow and schedules

▪ Reporting – Track store performance using inhouse CRM systems

Key Responsibilities

▪ Retail sales and service

▪ Cashiering

▪ Wild Bean Café – barista, Food handling and food safety

▪ LPG, Hazardous& Toxic Substance Handling

▪ Merchandising & Supply chain Management

• Reviewing business performance and preparing insights and trends for business meetings Social media and digital marketing