ADRIANA De Menezes

• Manage daily operations of a high-volume department, including sales, staffing, inventory control, and visual merchandising.
• Lead a team of 20 employees, providing training, guidance, and performance feedback to achieve sales targets and deliver exceptional customer service.
• Drive sales through effective floor management, stock optimization, and promotional activities.
• Conduct competitor analysis to identify market trends, pricing strategies, and customer preferences, taking actionable steps to maintain a competitive edge.
• Monitor and manage daily store foot traffic (customer flow) and conversion rates , implementing strategies to improve results and maximize sales opportunities.
• Implement visual merchandising strategies aligned with H&M's brand guidelines, enhancing customer engagement.
• Monitor KPIs (sales, PPR, conversion rates) to make data-driven decisions and improve performance.
• Resolve customer issues promptly, maintaining high service standards and satisfaction.

• Supported daily store operations, including sales, staff supervision, and inventory management.
• Assisted in achieving sales targets and KPIs by motivating the team and setting daily goals.
• Delivered personalized customer service, including product selection and after-sales support.
• Oversaw visual merchandising to ensure brand-aligned, sales-driven displays.
• Managed staff schedules, training, and development to build a customer-focused team.
• Handled administrative tasks, including sales reporting, cash management, and compliance.

• Provided excellent customer service, assisting with product inquiries and transactions.
• Supported sales floor operations, including stocking, display organization, and store cleanliness.
• Assisted in promotional activities and visual merchandising setup.
• Handled customer complaints and returns professionally, ensuring satisfaction.
• Supported inventory tasks, including stock counts and restocking.

• Oversaw all dealership operations, including sales, service, finance, and parts, ensuring alignment with luxury brand standards and delivering exceptional customer experiences.
• Increased dealership revenue by 25% through strategic sales initiatives, targeted marketing campaigns, and optimized inventory management.
• Improved customer satisfaction scores by 30% by implementing enhanced service protocols and customer experience strategies.
• Led and developed a high-performing team of 100 employees, fostering a culture of excellence, accountability, and continuous improvement.
• Managed financial operations, including budgeting, forecasting, and expense control, achieving 15% growth in profitability .
• Ensured full compliance with legal, regulatory, and brand requirements, maintaining the highest operational standards.
• Optimized inventory levels to meet market demand while reducing holding costs, improving overall efficiency.

Key Achievements:

• Boosted vehicle sales by 30% through innovative sales strategies and customer engagement techniques.
• Successfully launched 5 promotional events , driving increased foot traffic and enhancing brand awareness in the local market.
• Reduced employee turnover by 20% by implementing a comprehensive training and development program, resulting in higher team productivity and morale.
• Awarded the Mini World Top Seller Award for outstanding leadership and performance, solidifying the dealership's reputation as a top regional performer.

• Led a regional team of 250+ employees across 8 stores, fostering a high-performance culture and ensuring alignment with organizational goals.
• Improved employee retention by 20% through effective performance reviews, coaching, and professional development programs.
• Conducted regular training sessions for store managers and staff, enhancing team productivity and engagement.
• Spearheaded initiatives to optimize workforce efficiency, reducing operating costs by 12% without compromising service quality.
• Developed and implemented strategies to improve employee satisfaction, contributing to a 20% increase in Net Promoter Score (NPS).
• Monitored and mentored new hires, providing constructive feedback and tailored development plans to accelerate their growth.
• Collaborated with cross-functional teams to design and execute employee engagement programs, boosting morale and reducing turnover.
• Managed key HR metrics, including turnover rates, overtime, and training effectiveness, proposing actionable plans to address gaps.
• Played a pivotal role in the successful opening and integration of 5 new stores, overseeing recruitment, onboarding, and team training.
• Ensured compliance with labor laws and company policies, maintaining a safe and inclusive work environment.

Key Achievements:

• Increased employee retention by 20% through targeted coaching and development programs.
• Enhanced customer satisfaction scores by 20% by improving employee engagement and service quality.
• Successfully onboarded and trained teams for 5 new store openings, ensuring seamless operational integration.

• Led a high-volume store, exceeding sales targets and customer service standards.
• Managed 55 employees, achieving 8% year-over-year revenue growth and 25% above monthly targets.
• Optimized inventory, reducing shrinkage and ensuring product availability.
• Boosted customer satisfaction scores (NPS) through prompt issue resolution.
• Managed budgets and P&L, ensuring profitability.
• Executed marketing campaigns, increasing foot traffic and sales.
• Ensured compliance with policies, safety, and operational standards.

Key Achievements:

• Expanded market share by 35% annually.
• Launched 4 new stores, overseeing hiring and training.
• Recognized as the best customer service branch 9 times in a year.