Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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ADRIANA MIRANDA

St Mary's bay,AUK

Summary

Dynamic and results-driven Management Professional with a Master's degree in Management and over a decade of experience in leadership and operational roles. Renowned for optimizing workflows, managing complex operations, and enhancing organizational efficiency. Adept at handling supplies, coordinating building maintenance, and fostering strong client relationships. A natural problem-solver with a proactive approach to managing high-demand environments, known for boosting productivity and ensuring seamless day-to-day operations. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

9
9
years of professional experience

Work History

OFFICE ASSISTANT MANAGER

Textile Lofts
St Mary's bay, NZ
01.2022 - Current
  • Managed day-to-day operations for a 150+ employee co-working space, ensuring smooth workflows and resolving logistical challenges
  • Streamlined supply management and inventory processes, reducing operational costs by 15% and improving stock efficiency
  • Coordinated with building managers and maintenance teams to address operational issues, ensuring a seamless working environment
  • Acted as the primary point of contact for clients, handling onboarding, scheduling, and addressing concerns to ensure high levels of satisfaction
  • Implemented Office RND and Monday.com to manage workflows and enhance overall productivity by 20%
  • Supported the director in event coordination, trials, and onboarding processes for new tenants and clients
  • Successfully organized monthly community events to foster tenant collaboration and engagement

FOOD & BEVERAGE SUPERVISOR

Harbour View Hotel
Sydney, AU
01.2019 - 01.2021
  • Supervised and mentored a team of 20+ staff, resulting in a 15% increase in customer satisfaction and service efficiency
  • Implemented cross-training programs, reducing staffing gaps by 30% and boosting team flexibility
  • Developed performance-based incentives, improving team morale and customer service standards
  • Enhanced service delivery times by 20% through improved communication and task management

SUPERVISOR, OPERATIONS & CUSTOMER SERVICE

Buckley's
Circular Quay, AU
01.2016 - 01.2019
  • Managed daily operations of a busy restaurant, leading a team of 15 to deliver excellent service and improve performance
  • Developed scheduling systems, training programs, and promotions, boosting efficiency by 25%, customer satisfaction by 20%, and revenue by 18%

Education

MBA - Management

Unitech/ICL
Auckland, NZ
04-2024

BACHELOR OF INTERNATIONAL BUSINESS - International Business

Universidad Del Valle De Mexico
Mexico
07-2013

BBA - Commerce

École Supérieure De Commerce
Rennes, France
07-2012

Skills

  • Customer Relationship Management
  • Administrative and Executive Support
  • Workflow Optimization
  • Supplies and Inventory Management
  • Event Coordination and Client Onboarding
  • Leadership and Team Building
  • Strategic Problem Solving
  • Client Relations and Communication
  • Mail management

Languages

  • Spanish, Native
  • English, Proficient
  • French, Intermediate

Accomplishments

  • Selected for the prestigious Rotary Youth Exchange Program, representing my community and fostering international cultural exchange in Phuket, Thailand.
  • Gained valuable leadership experience while immersing in a new culture and developing global communication skills.

Timeline

OFFICE ASSISTANT MANAGER

Textile Lofts
01.2022 - Current

FOOD & BEVERAGE SUPERVISOR

Harbour View Hotel
01.2019 - 01.2021

SUPERVISOR, OPERATIONS & CUSTOMER SERVICE

Buckley's
01.2016 - 01.2019

MBA - Management

Unitech/ICL

BACHELOR OF INTERNATIONAL BUSINESS - International Business

Universidad Del Valle De Mexico

BBA - Commerce

École Supérieure De Commerce
ADRIANA MIRANDA