Adriana Rossiter
Belfast, Christchurch,CAN
Summary
Experienced professional with a background in health and safety oversight, effectively implementing safety policies and procedures in various work environments. Demonstrated capability in providing technical support and training to both customers and team members, enhancing overall service delivery. Proficient in managing operations, including cash handling and customer service, while addressing issues promptly to maintain operational integrity. Adaptable to diverse conditions, with a commitment to continuous learning and improvement in industry practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills all with a positive can do attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Technician
LIC
02.2021 - 06.2025
- Truck maintenance and inventory.
- Communicate with management, staff and farmers.
- Set up cow sheds with all the mechanical gear to carry out the herd test.
- Transport samples to the lab.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Trained staff members on proper use of equipment, processes and procedures.
- Provided technical support to customers via phone, email and in-person.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Utilized handheld device to update work order status.
- Drove company vehicles to and from customer locations to perform field work.
- Participated in training sessions to stay updated with industry standards and technologies.
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Provided technical support and guidance to new team members.
- Educated customers about company's products and services to present service upgrade opportunities.
- Health & Safety officer for 3 years.
Assistant Store Manager
Jay Jays
11.2018 - 02.2021
- Supporting store manager and team.
- Customer service, KPI and individual sale targets, sales budgets, daily communications.
- Opening and closing store, til reconciliations.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Machine Operator
Line Manager Hellers
01.2015 - 01.2017
- Handling and packaging.
- Cleaning and product ordering for operations.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Set up and operate machine tools to produce precision parts and instruments.
Mental Health Support Worker
Pukeko Blue
01.2010 - 01.2015
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
Skills
- Leadership
- Effective communication
- Dependability
- Time management
- Accountability
- Adaptability
- Cash handling
- Health and safety compliance
- Quick learning
- Customer service
- Staff training
- Problem solving
Certification
Certificate in Calming and De-Escalation
Languages
English
Native or Bilingual
Timeline
Field Technician
LIC
02.2021 - 06.2025
Assistant Store Manager
Jay Jays
11.2018 - 02.2021
Machine Operator
Line Manager Hellers
01.2015 - 01.2017
Mental Health Support Worker
Pukeko Blue
01.2010 - 01.2015