Adriana Francesca Holland
Birkdale,AUK
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, and technical support procedures. Skilled in identifying and resolving technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Workplace Technology Analyst
AA Insurance
08.2022 - Current
- Provided technical and functional recommendations based on project requirements.
- Promptly resolved technical issues for staff to minimize downtime.
- Identified system issues and recommended changes to solve.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Customer Service Representative
AA Insurance
04.2021 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Assistant Store Manager
Portmans
07.2020 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Crew Trainer
McDonald’s
01.2015 - 01.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Birkenhead College
Birkenhead, NZ12.2017
First Aid Certified - First Aid
St Johns
08.2022
Skills
- Attention to Detail
- Teamwork and Collaboration
- Training and Development
- Staff Training
- Issue Resolution
- Verbal and Written Communication
- Work Planning and Prioritization
- Diagnosis and Troubleshooting
- IT Best Practices
- Flexible and Adaptable
- MS Office
- Overseeing Daily Activities
Timeline
Workplace Technology Analyst
AA Insurance
08.2022 - Current
Customer Service Representative
AA Insurance
04.2021 - 08.2022
Assistant Store Manager
Portmans
07.2020 - 03.2021
Crew Trainer
McDonald’s
01.2015 - 01.2020
High School Diploma -
Birkenhead College
First Aid Certified - First Aid
St Johns
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