Adrian Chak Hei Lo
Wellington,WGN
Summary
As one of the customer service representatives at Chemist Warehouse I have been essentially involved in operations that require coordination within my working team to ensure normal working operations go on efficiently. I have some knowledge about retail sales processes, including helping customers to decide on the right products to purchase and actually ringing them up. I have developed language skills to accommodate the customers that use Chinese language to ensure that I do not struggle while trying to address them hence offer our best services to them.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Chemist Warehouse
01.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Bachelor of Electrical Engineering - Electrical Engineering
Victoria University of Wellington
Wellington, NZ05.2027
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Processing payments
- Customer Needs Assessment
- Display building
- Returns and exchanges
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sales Assistant
Chemist Warehouse
01.2023 - Current
Bachelor of Electrical Engineering - Electrical Engineering
Victoria University of Wellington
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