Adrianna Cheah Yi Ling
Arthurs Point,Queenstown
Summary
(( No sponsorship needed)) Fit and positive. I like to take my working experience on to any jobs that may apply. Adapt in all aspects of activities in the four areas of language learning: Speaking, Writing, Reading, and Listening. Excel at multiple languages such as English, Mandarin, Japanese, Vietnamese. Have good intention to improve and work well in a team. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Senior Front of House Attendant
Millbrook Resort
Queenstown
05.2022 - Current
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
Front of House
Daniel Nguyen
Queenstown
03.2019 - 04.2022
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Responsible for ordering supplies necessary for front-of-house operations.
Salesperson
June
Penang
02.2017 - 11.2017
- Promoting product, Manage inventory, Online shop management
Education
High School Diploma -
PCGHS
01.2017
Skills
- Strong customer service and communication skills
- Staff training
- Data entry and record management
- Ability to multitask
- Verbal and written communication
- Multitasking and prioritizing
- Familiar with Microsoft Office
- Resolving complaints
- Scheduling and calendar management
- Full driver's license
- LCQ certificate
- Barista experience from 2022
Languages
English
Professional
Japanese
Limited
Chinese (Mandarin)
Native/ Bilingual
Malay
Professional
Vietnamese
Limited
References
References available upon request.
Timeline
Senior Front of House Attendant
Millbrook Resort
05.2022 - Current
Front of House
Daniel Nguyen
03.2019 - 04.2022
Salesperson
June
02.2017 - 11.2017
High School Diploma -
PCGHS
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