ADRIENNE LESA ROPATI
Ōtara,Auckland
Summary
Led teams in providing outstanding customer service within fast-paced retail and hospitality environments. Oversaw personal loan processes to ensure compliance and efficiency. Fostered strong communication and problem-solving skills among team members to enhance overall performance.
Overview
5
5
years of professional experience
Work History
Team Member, Personal Loans Supervisor & Retail Representative
Cash Converters
225 Great South Road Otahuhu
07.2023 - Current
- Assess and process personal loan applications
- Supervise personal loan operations and ensure policy compliance
- Provide retail sales assistance and product knowledge
- Build and maintain strong customer relationships
- Handle financial transactions accurately
- Support store sales targets and performance goals
Team Member & Supervisor
Wendy’s Manukau
6039 Great South Road Manukau
05.2021 - 07.2023
- Supervised team members during shifts to ensure smooth operations
- Delivered high-quality customer
- Managed cash handling and end-of-day balancing
- Trained and supported new staff members
- Maintained food safety and cleanliness standards
- Worked efficiently in a fast-paced environment
Package Sorter
Perry’s Berry’s
Mangere, AUK
10.2020 - 03.2021
- Supervised package sorting operations to ensure timely processing and distribution.
- Trained new team members on safety protocols and operational procedures.
- Implemented workflow improvements that enhanced sorting efficiency and reduced errors.
- Coordinated with warehouse staff to streamline package handling and minimize delays.
Education
NCEA Level 1, Level 2 & Level 3 - undefined
Skills
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Utilized Microsoft Office suite to streamline documentation and reporting processes
- Facilitated effective information exchange to enhance team collaboration
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Exhibited flexibility in adjusting strategies to meet evolving project demands
- Contributed to team success by fostering a collaborative and supportive work environment
- Exhibited unwavering commitment and dependability to enhance team performance
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to elevate service standards Cultivated relationships with clients to foster loyalty and retention
- Oversaw cash management operations to enhance financial accuracy Led initiatives to streamline financial processing workflows Drove improvements in cash handling protocols to mitigate risks
- Led training initiatives to develop staff competencies and enhance team performance Oversaw the implementation of leadership programs to foster a culture of continuous improvement Championed staff development efforts to align with organizational objectives
Languages
Samoan
Professional Working
Additional Information
Reference:
Numa Tangi (assistant manager cash converter)
021 087 12164
Lupe Tohi (assistant manager Wendy’s)
021 029 26774
Timeline
Team Member, Personal Loans Supervisor & Retail Representative
Cash Converters
07.2023 - Current
Team Member & Supervisor
Wendy’s Manukau
05.2021 - 07.2023
Package Sorter
Perry’s Berry’s
10.2020 - 03.2021