ADRIJA CHATTERJEE
Auckland
Summary
Dynamic Housekeeping Supervisor with extensive experience at JW Marriott, recognized for enhancing guest satisfaction through exceptional cleaning standards and effective staff training. Skilled in supply inventory management and fostering strong guest relations, I consistently improved team productivity and maintained high-quality service, leading to increased positive feedback.
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
JW Marriott
02.2025 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Regularly monitored employees' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Housekeeping Supervisor
Avani Metropolis
11.2024 - 01.2025
- Inspecting rooms adhering to the brand standards.
- Communicated repair needs to maintenance staff.
- Assigned team members their specific task and allocating them around the property on the basis of their capabilities
- Worked with front desk and kept communication open to respond promptly to all guest requests.
- Trained and mentored new team members to improve quality of service and performance.
- Ensured tasks were completed on time so that guests requests are met and satisfied. ensuring team productivity goals are met.
- Completed shift reports, allocations and closing of shifts.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Interim Housekeeping Manager
Grand Mercure Puka Park
05.2023 - 10.2024
- Worked with front desk and maintenance to respond promptly to all guest requests and inform and communicate all issues.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- involved in the hiring for the new team members and going through all orientation procedures for their fresh start.
- involved in planning and preparing for major groups and operations during the group stays
- Making rosters on a daily basis, ordering linen and amenities, taking stock of all items and ordering them.
- managing public areas and distributing task to team member.
- keeping in contact with contractors and suppliers to maintain good communication and make sure all deliveries and ordering are on point.
- encouraging cross training of team members to various departments and training
- Ensured that the productivity of the team was maintained and filled out the company productivity report on a regular basis and made sure the staff was aware when to improve their productivity.
Housekeeping Supervisor
Grand Mercure Puka Park
05.2023 - 01.2024
- regularly inspected rooms complying to the hotel and brand standards.
- Placed orders for housekeeping supplies and guest toiletries.
- kept open and prompt communication with the maintenance team for repairs and making sure all equipment are up to date
- Allocated all the team members to specific staffs in accordance with their capabilities and their tasks to be completed.
- took over all the admin work during the absence of a manager including stock take and ordering linen and amenities.
- Supervised and trained all team members up to brand standards to maintain quality of service for all guests.
- Made sure tasks were completed on a timely basis so all guests were satisfied and happy with the hotel services.
- Ensured that all tasks. were carried on safely and Work Health and Safety measures were implemented.
- Was the Work Health and Safety Representative for the Housekeeping Department
Housekeeping Supervisor
Ramada Suites and Apartment by Wyndham
09.2022 - 05.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
Room Attendant
Ramada Suites and Apartments by Wyndham
05.2021 - 09.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Receptionist
Ramada Suites and Apartments by Wyndham
05.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Was responsible for reservations as well, taking bookings of the phone and making sure all incoming booking form GDS and third party agents were all processed and saved all the booking and guest requirements so that the team can make sure they are carried out prior to guest arrival.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Ensured all the room keys cut properly and securely.
- Took over the night/ after hours services. Handles all guest issues and services over night and ensured guest check-ins were conducted smoothly when the reception was closed.
- Handled key issues after hours and payments.
- Made sure the all reports and logs were maintained and up to date for the morning shift and all housekeeping report were prepared for other morning.
Room Attendant
Copthorne Lakeview Hotel and Suites
08.2020 - 04.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Checked appliances in guest rooms to determine good working order.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Room Attendant
Garden Court Suites and Apartments
03.2018 - 10.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Education
Diploma Level 5 And 6 - Hospitality And Tourism Management
Southern Institute of Technology
Queenstown, NZSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Staff scheduling
- Task delegation
- Department coordination
- Customer relationship management
- Supply inventory management
- Document control
- Data archiving
Certification
- First Aid provider
Languages
English
Native or Bilingual
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Housekeeping Supervisor
JW Marriott
02.2025 - Current
Housekeeping Supervisor
Avani Metropolis
11.2024 - 01.2025
Interim Housekeeping Manager
Grand Mercure Puka Park
05.2023 - 10.2024
Housekeeping Supervisor
Grand Mercure Puka Park
05.2023 - 01.2024
Housekeeping Supervisor
Ramada Suites and Apartment by Wyndham
09.2022 - 05.2023
Room Attendant
Ramada Suites and Apartments by Wyndham
05.2021 - 09.2022
Receptionist
Ramada Suites and Apartments by Wyndham
05.2021 - 06.2022
Room Attendant
Copthorne Lakeview Hotel and Suites
08.2020 - 04.2021
Room Attendant
Garden Court Suites and Apartments
03.2018 - 10.2019
Diploma Level 5 And 6 - Hospitality And Tourism Management
Southern Institute of Technology
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