Aegean Campaña
Highland Park,Auckland
Summary
I am actively pursuing an opportunity to leverage my expertise as a Computer Engineer, aiming to foster both personal and professional growth. With over five years of dedicated experience, I bring a steadfast commitment, technical prowess, and a goal-oriented approach to contribute significantly towards achieving the objectives of a respected company within the tech industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Operations Engineer - Network Operation Center
Kambi Philippines
07.2022 - 07.2024
- Involved in both proactive and reactive monitoring of technology systems within our scope such as servers, network infrastructure, apps, databases, and data centers
- First line troubleshooting arising from monitoring tools
- Record incidents and correlate them with the events
- Disaster recovery activities, such as executing system failover scripts
- Provide technical support to client using ticketing system in a timely manner (Jira ticket system)
- Monitoring of different component that make up the system and network to ensure reliability (Zabbix Monitoring)
- Troubleshooting issues with internal hardware and software applications
- Proper execution and escalation to mitigate platform problems
- Ensure of stability of various systems of application, office, and data center's network
- Apply and test configuration changes in different environments (development, preproduction, and production)
- Knowledgeable in automation tools like puppet and ansible
- Build and maintain virtual and physical machine using KVM and netbox
Technical Support Engineer
Concentrix Philippines
06.2020 - 07.2022
- Handles tickets in a timely manner to meet SLA's using BMC Remedy Ticketing System
- Documents troubleshooting guides and issues in a detailed manner
- Hardware support: Windows PC and Laptop setup for onsite, new hires, Work from home and BYOD
- Software support: Installation of required applications and tools dependent per program; and 1st tier support for troubleshooting encountered errors
- Provides remote support for technical issues via Bomgar/Zoho Session/Remote Control Viewer
- Active Directory support: Users and Computer profiling
- Leads deployments and updates of internal applications through SCCM or manual execution
- Assists company clients through face-to-face interactions or via Zoom/Teams/Webex meeting
- Assists network, desktop, and voice team with site changes and/or upgrades
- Assists in Avaya hard and soft phone configurations and/or deployments
- Performs quarterly security audit: Website access, Tools Access, Group Policy Access, Security Application Compliance
- Handles monthly back-up tapes and file restorations via ArcServe
- Manages JAMF and iPad configurations
- Manages program seats ramps based on client requirements
- Facilitates onboarding and mentoring of new hires
- Acts as team and/or cluster representative to projects and meetings with account managers and/or clients
Field Service Engineer (F.S.E)
UBIX Corporation
09.2017 - 05.2019
- Responsible for meeting the daily service maintenance and repair needs of the client's multifunctional printers (MFP) and production printers (PP)
- Replacing the dysfunctional parts of the machine to make it fully operational
- Configuring the connectivity of the machine to the client's network and servers using YSOFT software and other medium
- Creates numerous solutions while in the field, by using local resources and engineering implementation to resolve various problems
- Conducting monthly preventive maintenance to all the deployed machines in the field
- Establishing and maintaining proper business relationships with clients and peers as well as performing administrative duties as required and other duties as assigned
- Submit reports to supervisor regarding the machine's assessment daily
Education
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
05.2017
Skills
- Computer Component Configuration
- Network Device Configuration
- Software Applications
- Operating System
- Network Device Troubleshooting
- Microsoft Office 365
- Active Directory
- Microsoft Intune
- Microsoft Azure
- Managed Service Provider (MSP)
- VMWare
- Linux Command-Line Proficiency
- Ansible
- Puppet
- NetBox Configuration
- Code Repository Maintenance (Github)
- Jenkins Pipeline Management
- KVM Virtualization
- Proxmox Virtualization
- OpenStack Administration
Certification
- Cisco Certified Network Associate Routing and Switching (CCNA), 09/19
- Konica Minolta Technical Certification (Master level), 2018
Timeline
IT Operations Engineer - Network Operation Center
Kambi Philippines
07.2022 - 07.2024
Technical Support Engineer
Concentrix Philippines
06.2020 - 07.2022
Field Service Engineer (F.S.E)
UBIX Corporation
09.2017 - 05.2019
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
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