Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Afakasi Atonio

Manurewa,AUK

Summary

Dynamic and results-driven professional with extensive experience as a Restaurant Shift Manager at McDonald’s NZ. Proven expertise in quality assurance and safety compliance, enhancing operational efficiency and staff motivation. Adept at problem-solving and fostering teamwork, consistently achieving high customer satisfaction and maintaining rigorous safety standards. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Restaurant Shift Manager

McDonald’s NZ
Grey Lynn, Auckland
02.2022 - Current
  • Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
  • Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
  • Ensured all safety and sanitation regulations were followed in the restaurant.
  • Ensured compliance with food safety objectives and quality control standards throughout shift operations.
  • Trained new employees on proper customer service techniques and food handling protocols.
  • Assigned tasks to staff members and monitored their performance.
  • Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
  • Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
  • Handled closing procedures including counting money in drawers at end of shift.
  • Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
  • Resolved problems or concerns to satisfaction of involved parties.

Machine Operator

Macan Distillers
Otahuhu, Auckland
04.2017 - 11.2021
  • Performed regular maintenance on machines to ensure optimal performance.
  • Comply with company policies regarding quality control procedures.
  • Adjusted machine settings according to production requirements.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Carry out regular safety checks on machinery prior to operation.

Education

Saint Joseph’s Collage
Samoa
11-2014

Skills

  • Quality assurance
  • Safety compliance
  • Performance monitoring
  • Shift management
  • Time management
  • Staff motivation
  • Problem-solving
  • Interpersonal communication
  • Operational efficiency
  • Collaboration and teamwork
  • Active listening
  • Risk management
  • Professionalism
  • Safety protocols
  • Surveillance monitoring
  • First aid certified
  • Fire prevention

References

References available upon request.

Timeline

Restaurant Shift Manager

McDonald’s NZ
02.2022 - Current

Machine Operator

Macan Distillers
04.2017 - 11.2021

Saint Joseph’s Collage

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Afakasi Atonio