John Ngaha
Manurewa,AUK
Summary
I am applying for your full-time position Operations Officer role. I am eager to secure a job opportunity within your organisation (Te Motu a Hiaroa Charitable Trust) which offers professional challenges utilizing interpersonal skills. I am a hardworking and passionate person with strong organizational skills,
I am a detail-oriented team player. I can handle multiple projects simultaneously with a high degree of accuracy. I offer excellent time management and problem-solving skills. I am also a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on training if required to meet any goals set to get the job done. I am resourceful and dedicated with motivational leadership, training and employee supervision experience.
Thank you for your time.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Government
09.2011 - 08.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Interviewed inmates to obtain information and assess needs.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
School Certificate -
Nga Tapuwae College
Mangere, AUK12.1993
Skills
- Crisis Management
- Records Management
- Dispatch
- Evidence Preservation
- Mentorship
- Security Procedures
- State and Federal Laws Knowledge
- Crisis Intervention Training
- Safety
- Criminal Law
- File and Record Maintenance
- Relationship Building and Management
- Visitation Guidelines Understanding
- Booking Procedures
- Continuing Education
- Staff Management
- Conflict Resolution Skills
- Negotiation
- Critical Thinking
- Multitasking Abilities
- Conflict Resolution
- Integrity Maintenance
- Performance Evaluation
- Interpersonal Skills
- Facility Maintenance
- Record Keeping
- Time Management
- Staff Supervision
- Problem Solving
- Stress Tolerance
- Ethical Conduct
- Computer Literacy
- Regulation Compliance
- Cultural Sensitivity
- Public Relations
- Program Coordination
- Decision Making
- Teamwork Abilities
- Report Writing
- Training Development
- Budget Management
- Physical Fitness
- Attention to Detail
- Activity Supervision
- Incident Reporting
- File Maintenance
- Records Maintenance
- Crisis Intervention
Timeline
Correctional Officer
Government
09.2011 - 08.2023
School Certificate -
Nga Tapuwae College
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