John Ngaha
Manurewa,AUK
Summary
I am applying for your full-time position Operations Officer role. I am eager to secure a job opportunity within your organisation (Te Motu a Hiaroa Charitable Trust) which offers professional challenges utilizing interpersonal skills. I am a hardworking and passionate person with strong organizational skills,
I am a detail-oriented team player. I can handle multiple projects simultaneously with a high degree of accuracy. I offer excellent time management and problem-solving skills. I am also a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on training if required to meet any goals set to get the job done. I am resourceful and dedicated with motivational leadership, training and employee supervision experience.
Thank you for your time.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Government
Wiri, AUK
09.2011 - 08.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Interviewed inmates to obtain information and assess needs.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
School Certificate -
Nga Tapuwae College
Mangere, AUK12.1993
Skills
- Crisis Management
- Records Management
- Dispatch
- Evidence Preservation
- Mentorship
- Security Procedures
- State and Federal Laws Knowledge
- Crisis Intervention Training
- Safety
- Criminal Law
- File and Record Maintenance
- Relationship Building and Management
- Visitation Guidelines Understanding
- Booking Procedures
- Continuing Education
- Staff Management
- Conflict Resolution Skills
- Negotiation
- Critical Thinking
- Multitasking Abilities
- Conflict Resolution
- Integrity Maintenance
- Performance Evaluation
- Interpersonal Skills
- Facility Maintenance
- Record Keeping
- Time Management
- Staff Supervision
- Problem Solving
- Stress Tolerance
- Ethical Conduct
- Computer Literacy
- Regulation Compliance
- Cultural Sensitivity
- Public Relations
- Program Coordination
- Decision Making
- Teamwork Abilities
- Report Writing
- Training Development
- Budget Management
- Physical Fitness
- Attention to Detail
- Activity Supervision
- Incident Reporting
- File Maintenance
- Records Maintenance
- Crisis Intervention
Timeline
Correctional Officer
Government
09.2011 - 08.2023
School Certificate -
Nga Tapuwae College