Aftab HUSSAIN
Auckland,Auckland
Summary
Dynamic Account Manager with a proven track record at Infosys Ltd, driving 500% revenue growth through strategic client relationship management and effective proposal development. Adept at risk management and cross-functional collaboration, I excel in fostering partnerships that enhance service delivery and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Infosys Ltd
Auckland
07.2021 - 05.2025
- Achieved end-to-end delivery of Infosys work items in the Vodafone/One NZ environment.
- Nurtured relationships with senior One NZ leadership to accelerate account expansion.
- Orchestrated the successful implementation of the AQUA deal between Infosys and One NZ, leading to an enduring partnership and effective delivery results.
- Generated 500% revenue growth from 2021 to 2025 by enhancing client relationships and establishing AQUA partnership
- Streamlined communication channels between Infosys team and client stakeholders.
- Prepared detailed proposals and Statements of Work (SoWs) by coordinating with procurement, legal, and cross-functional teams to ensure seamless execution.
- Resolved customer complaints and financial disputes, including RAR issues, while negotiating Master Service Agreements (MSAs) and SoWs to maintain client satisfaction.
- Identified and managed project risks, establishing effective mitigation measures.
- Led Rate Card revisions and proposal submissions to maintain billing accuracy.
- Prepared and tracked work pipeline by promoting a design thinking approach among team members.
E2E Program Manager
Vodafone NZ
Auckland, New Zealand
11.2019 - 06.2021
- Planned and executed end-to-end program activities aligned with timelines and goals.
- Managed budgets and staff resources while overseeing risk management and governance.
- Directed e2e delivery of billing and revenue management platform upgrade, enhancing application supportability.
- Led complex upgrade program with 14 sub-versions and over 2,500 hours of performance testing.
- Oversaw replacement initiative of legacy service activation platform with modern cloud solution, improving security and performance.
- Managed modernization initiative for legacy message broker system using Fusion-based brokering solution.
- Directed DXL microservices ICP platform migration to Azure Red Hat OpenShift Platform for improved scalability.
- Executed vendor selection, negotiated contracts, and established service level agreements with key stakeholders.
Program Manager, Account Manager
DHL Express
Hyderabad, Prague, India, Czech Republic
06.2015 - 10.2019
- Served as delivery anchor, overseeing stakeholder management, resource allocation, and revenue growth.
- Delivered first cross-domain project for offer management solution, replacing outdated system with SOA-based platform.
- Managed phased global rollout of solution to 30 countries including DHL UK, SG, and NL.
- Executed Siebel Upgrade Project, ensuring compatibility with latest browsers and enhancing user interface.
- Coordinated release management across multiple platforms to ensure timely deliverables.
- Achieved zero defect releases for five consecutive cycles, fostering customer trust and loyalty.
- Reduced account attrition rate to 5% from 15% through targeted retention strategies.
- Drove year-on-year growth of 20% over four consecutive years with an Engagement Level Feedback score of 7/7.
Delivery Anchor
AS Watson
Hyderabad, India
07.2018 - 07.2019
- Planned delivery of Siebel and Adobe programs within Agile sprint timelines and goals.
Project Manager, Program Manager
Pfizer
London, UK
05.2011 - 03.2015
- Delivered multiple CRM projects for Pfizer, utilizing Siebel and Veeva platforms.
- Collaborated with Sales team to create new opportunities and draft Statements of Work.
- Served as primary contact for legal, operations, and HR teams on project deliverables.
- Managed projects exceeding $5 million annually, ensuring successful execution.
Project Manager
TELSTRA
Hyderabad, India
02.2011 - 04.2011
- Automated sales compensation calculation and payment process for TE&G and Telstra Business.
- Optimized analysis capabilities for sales compensation across all lines of business.
Project Manager
RICOH
Hyderabad, India
08.2010 - 01.2011
- Led project management for development and deployment of SHARE across multiple European operating countries.
- Planned delivery of overall program activities in alignment with Program Timeline and Goals.
Product Manager
Oracle PIP
Hyderabad, India
07.2009 - 07.2010
- Defined and built Process Integration Packs (PIPs) for utility retail customers integrating Siebel Energy and SAP ISU using Oracle AIA methodology.
- Executed detailed product roadmaps to guide development and implementation.
Business Solution Designer/Change Advisor/Project Manager
British Telecom
London, UK
05.2006 - 07.2009
- Designed business solutions for BT NEO, unifying Service Management on a next-generation platform.
- Planned delivery of workstream for RTRCC project, enabling PAYG arrangements for BT Retail customers.
- Managed 24Meg Trials, providing adaptive broadband speed options to BT’s ADSL2+ customers.
- Consulted with Change Advisory Board to implement new processes for change request management and managing 400 CRs per month
Education
MBA - Accounting And Finance, IT And Marketing
Xavier Institute of Management
Bhubaneswar, India04-2006
Bachelor of Technology - Electronic and Communications
National Institute of Technology
Jaipur, India01-2003
Skills
- Global delivery model
- Account management
- Client relationship management
- Proposal development
- Risk management
- Revenue growth
- Stakeholder engagement
- Financial analysis
- Contract negotiation
- Cross-functional collaboration
- Team leadership
- Strategic planning
- Account development
- Relationship building and management
- Client relations
- Accounts payable/receivable
- Excellent communication skills
- Brand management
- Account strategy development
- Sales negotiations
- Researched sales leads
- Excellent negotiating tactics
- Account Mining
- Client rapport
Certification
- Infosys Certified – Scrum Master
- PMI Certified - PMP
- Infosys Certified – DevOps Professional
- Salesforce Veeva Certified – Administrator
- Oracle Certified – Consultant
Timeline
Account Manager
Infosys Ltd
07.2021 - 05.2025
E2E Program Manager
Vodafone NZ
11.2019 - 06.2021
Delivery Anchor
AS Watson
07.2018 - 07.2019
Program Manager, Account Manager
DHL Express
06.2015 - 10.2019
Project Manager, Program Manager
Pfizer
05.2011 - 03.2015
Project Manager
TELSTRA
02.2011 - 04.2011
Project Manager
RICOH
08.2010 - 01.2011
Product Manager
Oracle PIP
07.2009 - 07.2010
Business Solution Designer/Change Advisor/Project Manager
British Telecom
05.2006 - 07.2009
MBA - Accounting And Finance, IT And Marketing
Xavier Institute of Management
Bachelor of Technology - Electronic and Communications
National Institute of Technology
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