Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Aftab HUSSAIN

Aftab HUSSAIN

Auckland,Auckland

Summary

Dynamic Account Manager with a proven track record at Infosys Ltd, driving 500% revenue growth through strategic client relationship management and effective proposal development. Adept at risk management and cross-functional collaboration, I excel in fostering partnerships that enhance service delivery and client satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Account Manager

Infosys Ltd
Auckland
07.2021 - 05.2025
  • Achieved end-to-end delivery of Infosys work items in the Vodafone/One NZ environment.
  • Nurtured relationships with senior One NZ leadership to accelerate account expansion.
  • Orchestrated the successful implementation of the AQUA deal between Infosys and One NZ, leading to an enduring partnership and effective delivery results.
  • Generated 500% revenue growth from 2021 to 2025 by enhancing client relationships and establishing AQUA partnership
  • Streamlined communication channels between Infosys team and client stakeholders.
  • Prepared detailed proposals and Statements of Work (SoWs) by coordinating with procurement, legal, and cross-functional teams to ensure seamless execution.
  • Resolved customer complaints and financial disputes, including RAR issues, while negotiating Master Service Agreements (MSAs) and SoWs to maintain client satisfaction.
  • Identified and managed project risks, establishing effective mitigation measures.
  • Led Rate Card revisions and proposal submissions to maintain billing accuracy.
  • Prepared and tracked work pipeline by promoting a design thinking approach among team members.

E2E Program Manager

Vodafone NZ
Auckland, New Zealand
11.2019 - 06.2021
  • Planned and executed end-to-end program activities aligned with timelines and goals.
  • Managed budgets and staff resources while overseeing risk management and governance.
  • Directed e2e delivery of billing and revenue management platform upgrade, enhancing application supportability.
  • Led complex upgrade program with 14 sub-versions and over 2,500 hours of performance testing.
  • Oversaw replacement initiative of legacy service activation platform with modern cloud solution, improving security and performance.
  • Managed modernization initiative for legacy message broker system using Fusion-based brokering solution.
  • Directed DXL microservices ICP platform migration to Azure Red Hat OpenShift Platform for improved scalability.
  • Executed vendor selection, negotiated contracts, and established service level agreements with key stakeholders.

Program Manager, Account Manager

DHL Express
Hyderabad, Prague, India, Czech Republic
06.2015 - 10.2019
  • Served as delivery anchor, overseeing stakeholder management, resource allocation, and revenue growth.
  • Delivered first cross-domain project for offer management solution, replacing outdated system with SOA-based platform.
  • Managed phased global rollout of solution to 30 countries including DHL UK, SG, and NL.
  • Executed Siebel Upgrade Project, ensuring compatibility with latest browsers and enhancing user interface.
  • Coordinated release management across multiple platforms to ensure timely deliverables.
  • Achieved zero defect releases for five consecutive cycles, fostering customer trust and loyalty.
  • Reduced account attrition rate to 5% from 15% through targeted retention strategies.
  • Drove year-on-year growth of 20% over four consecutive years with an Engagement Level Feedback score of 7/7.

Delivery Anchor

AS Watson
Hyderabad, India
07.2018 - 07.2019
  • Planned delivery of Siebel and Adobe programs within Agile sprint timelines and goals.

Project Manager, Program Manager

Pfizer
London, UK
05.2011 - 03.2015
  • Delivered multiple CRM projects for Pfizer, utilizing Siebel and Veeva platforms.
  • Collaborated with Sales team to create new opportunities and draft Statements of Work.
  • Served as primary contact for legal, operations, and HR teams on project deliverables.
  • Managed projects exceeding $5 million annually, ensuring successful execution.

Project Manager

TELSTRA
Hyderabad, India
02.2011 - 04.2011
  • Automated sales compensation calculation and payment process for TE&G and Telstra Business.
  • Optimized analysis capabilities for sales compensation across all lines of business.

Project Manager

RICOH
Hyderabad, India
08.2010 - 01.2011
  • Led project management for development and deployment of SHARE across multiple European operating countries.
  • Planned delivery of overall program activities in alignment with Program Timeline and Goals.

Product Manager

Oracle PIP
Hyderabad, India
07.2009 - 07.2010
  • Defined and built Process Integration Packs (PIPs) for utility retail customers integrating Siebel Energy and SAP ISU using Oracle AIA methodology.
  • Executed detailed product roadmaps to guide development and implementation.

Business Solution Designer/Change Advisor/Project Manager

British Telecom
London, UK
05.2006 - 07.2009
  • Designed business solutions for BT NEO, unifying Service Management on a next-generation platform.
  • Planned delivery of workstream for RTRCC project, enabling PAYG arrangements for BT Retail customers.
  • Managed 24Meg Trials, providing adaptive broadband speed options to BT’s ADSL2+ customers.
  • Consulted with Change Advisory Board to implement new processes for change request management and managing 400 CRs per month

Education

MBA - Accounting And Finance, IT And Marketing

Xavier Institute of Management
Bhubaneswar, India
04-2006

Bachelor of Technology - Electronic and Communications

National Institute of Technology
Jaipur, India
01-2003

Skills

  • Global delivery model
  • Account management
  • Client relationship management
  • Proposal development
  • Risk management
  • Revenue growth
  • Stakeholder engagement
  • Financial analysis
  • Contract negotiation
  • Cross-functional collaboration
  • Team leadership
  • Strategic planning
  • Account development
  • Relationship building and management
  • Client relations
  • Accounts payable/receivable
  • Excellent communication skills
  • Brand management
  • Account strategy development
  • Sales negotiations
  • Researched sales leads
  • Excellent negotiating tactics
  • Account Mining
  • Client rapport

Certification

  • Infosys Certified – Scrum Master
  • PMI Certified - PMP
  • Infosys Certified – DevOps Professional
  • Salesforce Veeva Certified – Administrator
  • Oracle Certified – Consultant

Timeline

Account Manager

Infosys Ltd
07.2021 - 05.2025

E2E Program Manager

Vodafone NZ
11.2019 - 06.2021

Delivery Anchor

AS Watson
07.2018 - 07.2019

Program Manager, Account Manager

DHL Express
06.2015 - 10.2019

Project Manager, Program Manager

Pfizer
05.2011 - 03.2015

Project Manager

TELSTRA
02.2011 - 04.2011

Project Manager

RICOH
08.2010 - 01.2011

Product Manager

Oracle PIP
07.2009 - 07.2010

Business Solution Designer/Change Advisor/Project Manager

British Telecom
05.2006 - 07.2009

MBA - Accounting And Finance, IT And Marketing

Xavier Institute of Management

Bachelor of Technology - Electronic and Communications

National Institute of Technology
Aftab HUSSAIN