Dynamic Account Manager with a proven track record at Infosys Ltd, driving 500% revenue growth through strategic client relationship management and effective proposal development. Adept at risk management and cross-functional collaboration, I excel in fostering partnerships that enhance service delivery and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Infosys Ltd
Auckland
07.2021 - 05.2025
Achieved end-to-end delivery of Infosys work items in the Vodafone/One NZ environment.
Nurtured relationships with senior One NZ leadership to accelerate account expansion.
Orchestrated the successful implementation of the AQUA deal between Infosys and One NZ, leading to an enduring partnership and effective delivery results.
Generated 500% revenue growth from 2021 to 2025 by enhancing client relationships and establishing AQUA partnership
Streamlined communication channels between Infosys team and client stakeholders.
Prepared detailed proposals and Statements of Work (SoWs) by coordinating with procurement, legal, and cross-functional teams to ensure seamless execution.
Resolved customer complaints and financial disputes, including RAR issues, while negotiating Master Service Agreements (MSAs) and SoWs to maintain client satisfaction.
Identified and managed project risks, establishing effective mitigation measures.
Led Rate Card revisions and proposal submissions to maintain billing accuracy.
Prepared and tracked work pipeline by promoting a design thinking approach among team members.
E2E Program Manager
Vodafone NZ
Auckland, New Zealand
11.2019 - 06.2021
Planned and executed end-to-end program activities aligned with timelines and goals.
Managed budgets and staff resources while overseeing risk management and governance.
Directed e2e delivery of billing and revenue management platform upgrade, enhancing application supportability.
Led complex upgrade program with 14 sub-versions and over 2,500 hours of performance testing.
Oversaw replacement initiative of legacy service activation platform with modern cloud solution, improving security and performance.
Managed modernization initiative for legacy message broker system using Fusion-based brokering solution.
Directed DXL microservices ICP platform migration to Azure Red Hat OpenShift Platform for improved scalability.
Executed vendor selection, negotiated contracts, and established service level agreements with key stakeholders.
Program Manager, Account Manager
DHL Express
Hyderabad, Prague, India, Czech Republic
06.2015 - 10.2019
Served as delivery anchor, overseeing stakeholder management, resource allocation, and revenue growth.
Delivered first cross-domain project for offer management solution, replacing outdated system with SOA-based platform.
Managed phased global rollout of solution to 30 countries including DHL UK, SG, and NL.
Executed Siebel Upgrade Project, ensuring compatibility with latest browsers and enhancing user interface.
Coordinated release management across multiple platforms to ensure timely deliverables.
Achieved zero defect releases for five consecutive cycles, fostering customer trust and loyalty.
Reduced account attrition rate to 5% from 15% through targeted retention strategies.
Drove year-on-year growth of 20% over four consecutive years with an Engagement Level Feedback score of 7/7.
Delivery Anchor
AS Watson
Hyderabad, India
07.2018 - 07.2019
Planned delivery of Siebel and Adobe programs within Agile sprint timelines and goals.
Project Manager, Program Manager
Pfizer
London, UK
05.2011 - 03.2015
Delivered multiple CRM projects for Pfizer, utilizing Siebel and Veeva platforms.
Collaborated with Sales team to create new opportunities and draft Statements of Work.
Served as primary contact for legal, operations, and HR teams on project deliverables.
Managed projects exceeding $5 million annually, ensuring successful execution.
Project Manager
TELSTRA
Hyderabad, India
02.2011 - 04.2011
Automated sales compensation calculation and payment process for TE&G and Telstra Business.
Optimized analysis capabilities for sales compensation across all lines of business.
Project Manager
RICOH
Hyderabad, India
08.2010 - 01.2011
Led project management for development and deployment of SHARE across multiple European operating countries.
Planned delivery of overall program activities in alignment with Program Timeline and Goals.
Product Manager
Oracle PIP
Hyderabad, India
07.2009 - 07.2010
Defined and built Process Integration Packs (PIPs) for utility retail customers integrating Siebel Energy and SAP ISU using Oracle AIA methodology.
Executed detailed product roadmaps to guide development and implementation.
Business Solution Designer/Change Advisor/Project Manager
British Telecom
London, UK
05.2006 - 07.2009
Designed business solutions for BT NEO, unifying Service Management on a next-generation platform.
Planned delivery of workstream for RTRCC project, enabling PAYG arrangements for BT Retail customers.