Afuafu Holani
Auckland
Summary
Dedicated support worker with a proven track record at Kahui Tu Kaha, excelling in emotional support and medication administration. Skilled in fostering client independence and enhancing quality of life through empathetic communication and active listening. Committed to achieving client goals while ensuring safety and well-being in challenging situations.
Overview
9
9
years of professional experience
Work History
Support Worker
Kahui Tu Kaha
05.2022 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted home visits to assess clients' home environment and provide support.
Receptionist/HR Recruiter
Menzies Aviation
01.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Picker Packer
Bendon Lingerie
06.2018 - 07.2019
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Warehouse Order Picker
Mi Piaci
09.2016 - 02.2018
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
Education
Certificate in Career Preparation - Career Preparation
UNITEC
Auckland, NZ01-2021
Certificate in Business Level 3 & 4 - Business
Best Institute Q
New Lynn, NZ01-2006
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Active listening
- Behavioral support
- Cultural sensitivity
- Medication administration
- Attention to detail
- Documentation and reporting
- Empathy and patience
- Treatment plans
- Mental health assistance
- First aid and CPR
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Tonga
Native or Bilingual
Timeline
Support Worker
Kahui Tu Kaha
05.2022 - Current
Receptionist/HR Recruiter
Menzies Aviation
01.2020 - 03.2022
Picker Packer
Bendon Lingerie
06.2018 - 07.2019
Warehouse Order Picker
Mi Piaci
09.2016 - 02.2018
Certificate in Career Preparation - Career Preparation
UNITEC
Certificate in Business Level 3 & 4 - Business
Best Institute Q
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