Summary
Overview
Work History
Education
Skills
Websites
Languages
Project Milestone Award
Timeline
Generic

Agalya Chandrasekaran

Auckland,AUK

Summary

Motivated IT graduate with a strong foundation in software development, digital innovation, and customer-centric design. Skilled in building and testing scalable digital solutions using cloud technologies, AI tools, and Agile methodologies. Proven track record of collaborating across cross-functional teams to deliver impactful applications that drive business and customer outcomes. Possess strong communication, leadership, and problem-solving abilities showcased through technical internships and team-leading roles. Passionate about contributing to digital transformation and eager to advance within a collaborative and purpose-led organization like Westpac.

Overview

4
4
years of professional experience

Work History

Sandwich Artist Team Lead

Subway
11.2023 - 03.2025
  • Led a small team during peak shifts, ensuring operational efficiency, effective task delegation, and consistent service quality.
  • Handled a high volume of customer enquiries in person and over the phone, ensuring a responsive and positive service experience.
  • Maintained accurate shift records and contributed to reporting on daily sales and inventory levels.
  • Facilitated clear communication with team members and management to maintain workflow and address daily operational challenges.
  • Managed customer complaints and concerns with professionalism, striving for swift resolution and high levels of customer satisfaction.

AI Software Engineer

FRW
07.2024 - 11.2024
  • Conducted in-depth research and analysis on software solutions specifically tailored to meet FRW’s business requirements.
  • Built Dr-Ada, a virtual healthcare assistant with RAG-powered chat (LangChain, Qdrant) for accurate, personalized health advice.
  • Developed a scalable backend using Prisma, PostgreSQL, Docker, and integrated AWS S3/Lambda for secure lab test management and AI-driven summaries.
  • Tested and integrated AI models (OpenAI, Transformers) to reduce hallucinations and improve reliability of medical interpretations.
  • Followed Agile practices with sprint planning and iterative feedback to enhance product quality and streamline cloud-based workflows.
  • Internship

Associate Consultant (QA)

Atos Syntel
05.2021 - 05.2023
  • Demonstrated expertise in various phases of the SDLC, leveraging methodologies such as Agile and Waterfall.
  • Conducted manual, functional, and exploratory testing to identify defects and ensure software quality.
  • Applied analytical and investigative skills to perform thorough exploratory testing, simulating real-world usage and uncovering edge cases.
  • Created and executed detailed test plans, test cases, and defect reports to validate software against business requirements.
  • Collaborated with development teams to troubleshoot issues, support root cause analysis, and ensure timely bug resolution.
  • Assisted in writing and maintaining test requirements and documentation for new software products.
  • Participated in Agile Scrum ceremonies, contributing to sprint planning and iterative testing cycles.
  • Used tools like HP-ALM, Postman, and Jenkins to manage test cases, track defects, and support continuous integration.

Education

Master of Information Technology -

University of Auckland
Auckland, AUK
01.2025

Bachelor of Information Technology -

Saveetha Engineering College
Chennai
01.2020

Skills

  • Experience in software lifecycle management
  • Experienced in all phases of SDLC using Agile and Waterfall
  • Proficient in designing, creating and executing test cases
  • Regression and functional testing expertise
  • Experienced in using JIRA, HP-ALM, VersionOne, and Postman for software testing
  • Experience with Jenkins Pipelines, Git, and Nexus for CI/CD processes
  • Programming & Web Development
  • Proficient in C, C, C#, Java, HTML, CSS, MySQL, and OOP concepts
  • Artificial intelligence integration
  • Built RAG-based chat with LangChain, Qdrant, HuggingFace Transformers, and OpenAI GPT for medical summaries
  • Implemented AWS cloud services (S3, Lambda, IAM) for automated file handling and summarization workflows
  • Strong verbal and written communication
  • Effective team leadership
  • Organized, detail-oriented, and proactive problem-solver
  • Implemented AWS cloud services (S3, Lambda, IAM) for automated file handling and summarization workflows
  • Strong verbal and written communication
  • Effective team leadership
  • Organized, detail-oriented, and proactive problem-solver
  • Implemented AWS cloud services (S3, Lambda, IAM) for automated file handling and summarization workflows
  • Strong verbal and written communication
  • Effective team leadership
  • Organized, detail-oriented, and proactive problem-solver

Languages

English
Full Professional
Tamil
Full Professional
Korean
Limited Working

Project Milestone Award

Project Milestone Award – Atos Syntel
Sep 2022
Recognized for dedicated contribution in successfully completing the 2+ year migration of FDSD from Mainframe (MF) to the new PPS dispatch system. Commended by project leadership for commitment, persistence, and teamwork in delivering a historic milestone.

Timeline

AI Software Engineer

FRW
07.2024 - 11.2024

Sandwich Artist Team Lead

Subway
11.2023 - 03.2025

Associate Consultant (QA)

Atos Syntel
05.2021 - 05.2023

Master of Information Technology -

University of Auckland

Bachelor of Information Technology -

Saveetha Engineering College

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Agalya Chandrasekaran