Agatha Chiu
Auckland,New Zealand
Summary
Versatile and values-based professional with extensive knowledge in business administration, management, and emerging technologies. Skilled in preparing and delivering lectures, evaluating student work, and developing course materials. Tech-savvy educator with expertise in business programs and workplace practices. Detail-oriented team player with strong organisational skills, capable of handling multiple projects accurately.
Committed to creating an inclusive classroom where every student feels valued and empowered, I address diverse student needs and prepare them for business challenges. With practical experience in administration systems and customer service, I bring real-world insights to the classroom. I embrace cultural diversity, demonstrate sensitivity in communications, and foster supportive learning environments. My holistic teaching approach includes mentoring and pastoral care.
I enjoy teaching in multicultural settings and working with diverse students. As a Chartered Member (CMInstD) of the Institute of Directors New Zealand and Project Management Professional (PMP), I offer expertise in business strategy, risk identification, and partnership development.
Seeking a role that offers professional challenges and opportunities to utilise my interpersonal skills, time management, and problem-solving abilities in education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PMO & Quality Assurance Manager
FLETCHER BUILDING
07.2019 - 08.2023
- Resource/Demand Management: Developed Business Case, piloted, and rolled-out systems, process, and capabilities for new service owned by the PMO.
- Trained team members on Project Management and quality assurance principles, fostering a culture of accountability and high performance.
- Developed and rolled out Risk Management framework and methodology across Group Technology, interface with Internal/External Assurance and Group Corporate Services including the Audit & Risk Committee (ARC) to mature Risk Management practices across the business units.
- Served as advisor and point of escalation for ~30 portfolio managers, project managers, project coordinators, general managers, and IT managers.
- Managed 1-3 direct report, collaborate to sync teams and maximise/optimises shared outcomes
- Freed 0.5 FTE and reduce reports from 6 to 1 per month by standardising management reporting and removing redundancies.
- Reduced confusion and increase efficiency by redesigning the PMO’s methods, frameworks, reporting, and processes. Combine 3 frameworks into 1 that is fit-for-purpose.
- Review over 250 templates, discuss with leadership, and ensure all remaining templates are useful and relevant.
- Improve accuracy, reduce costs, and maintenance overhead by merging 8 sites, hubs, and libraries into one centralised hub.
- Drove delivery and tracking of the annual capital plan between 40-50 million capex, along with other major opex projects. This includes pipeline and pre-business case monitoring, changes control, and ensuring financial and pre-defined KPIs are met throughout the delivery lifecycle.
- Transformed the PMO from an administrative function to being a Trusted Advisor and Centre of Excellence for governance and project management, expansion of services planned for FY24.
- Serve as Product Owner for Agile Development and Project Portfolio Management products, using ServiceNow and Microsoft365 tools.
- Building processes, procures, and workflows for efficiencies and enabling self-service.
- Earn funding for projects by presenting initiatives and business cases, persuade vendors and partners to do business free of charge and build productive relationships.
- Governance & Quality Assurance: Chaired the Portfolio Governance Board and PMO and Portfolio Delivery Community of Practise
- Improved visibility and transparency for all IT projects by adding accountable members from IT leadership into the portfolio governance processes
- Chaired Group Technologies’ Health, Safety, and Environmental Committee; recognised as an exemplary committee amongst the business units and being modelled to raise capabilities.
Portfolio Management Office (PMO) Consultant
THE WAREHOUSE GROUP
11.2017 - 12.2018
- Operational Improvement: Reduced team inefficiencies by 1 hour a day, improved accuracy and quality, and saved tens of thousands of dollars in licencing and support costs by simplifying processes and reducing the number of work management tools from 6 to 2.
- Worked with cross-functional teams and impacted 800 users.
- Designed a consistent reporting process based on Agile principles for over 12 development teams.
- Portfolio Management: Ensured an accurate understanding of the portfolio by consolidating metrics and reporting..
- Acted as Product Owner for centralised tools.
- Ensured portfolio and project management processes and policies were efficient and robust.
- Oversaw Portfolio and resource allocation, procurement, vendor management, budget, cost, and risk management.
- Leadership: Reduced on- and off-boarding time from 2 weeks to 2 days by redesigning processes.
- Trained project managers on methods, processes, and over 30 tools and templates.
Project Manager
UI REVOLUTION
05.2017 - 08.2017
- Project Management: Led projects to deliver mobile and desktop versions of a bespoke online application and Proof of Concept of an electronic time-sheeting application.
- Managed complex projects in parallel
- Created a statement of work, built client relationships, collaborated to resolve problems quickly, met project milestones, and delivered releases every 2 weeks.
- Estimated costs, time, and resources and ensured projects stayed on track.
- Agile Methods & Scrum: Got struggling projects back to meeting milestones in 2 weeks by training team members on Agile techniques like stand-ups, retrospectives, prioritisation, release planning, estimation of user stories, and backlog refinement.
- Created a high-performing team with 95% participation in Agile meetings.
- Teams completed 80-90% of user stories over multiple sprints after burn-in period
- Leadership: Delegated authority clearly across 3 locations to ensure team leads were supported in daily client interactions.
- Clarified when and how to escalate problems
- Managed steering committee needs and expectations,promoted transparency.
- Oversaw 3 teams of up to 6 members, including on-site and off-site cross-functional teams with external and internal members.
- Ensured teams were aligned and focused on goals by resolving personal issues and creating a cohesive team.
Project Manager
THE NETWORK FOR LEARNING
08.2016 - 02.2017
- Project Management: Secured additional funding for phase 2 of a project that exceeded expectations on phase 1 in order to keep the team employed and the company funded.
- Motivated team and maintained focus despite stress.
- Communicated with C-suite executives and stakeholders, including the Ministry of Education, about issues like product backlog and prioritisation.
- Ensured clarity and consensus on goals
- Adjusted presentations to influence stakeholders based on their unique communication needs and expectations
- Managed risk, project forecasting, and stakeholder expectations.
- Agile Methods & Scrum: Resolved conflicts, improved morale, and established clear goals by coaching a 15-person team on Agile fundamentals.
- Managed timelines and resources and built inter-departmental relationships.
- Transitioned teams to an Agile system within 2 weeks of starting.
- Developed quality assurance processes, testing procedures, and a built-in control and monitoring practise
- Led daily stand-ups, sprint planning, iteration reviews, and sprint retrospectives
- Leadership: Led 2 teams of up to 7 members, including developers, network engineers, business analysts, project coordinators, business owners, and a Ministry of Education representative
- Oversaw 1 direct report
- Increased transparency by setting up management tools that team members owned and updated regularly with progress
- Tracked team progress and workflow.
Project Management Officer (PMO) Analyst
New Zealand Lotteries Commission
01.2015 - 07.2016
Advisor, Management Consultant
KPMG New Zealand
05.2013 - 01.2015
Project Coordinator (Manager)
Retail Dimensions Ltd
09.2011 - 05.2013
Education
Master Of Management -
Massey University
2012
Graduate Diploma in Business Studies -
Massey University
2010
Skills
- Quality assurance, audits and internal control
- Continuous improvement, operational and process improvement
- Project/Portfolio Management, Lean and Agile Methodologies
- Leadership and building high-performing teams
- Presentations and influencing
- Developing and maintaining relationships
- Ability to communicate openly and cooperatively with a diverse range of individuals, cultures and groups (written and spoken)
Websites
Affiliations
- Chartered Member (CMInstD), Institute of Directors New Zealand, 2023 – Present
- Associate, Institute of Directors New Zealand, 2020 – 2023
- Member, Project Management Institute, 2010 – 2017
Selected Achievements
- Improved accuracy and reduced costs by creating a centralised hub for PMO information.
- Reduced reports from 6 to 1 per month and time to complete from 1 week to 1 day by streamlining, standardising, automating, and removing redundancies.
- Saved tens of thousands of dollars in licencing fees, reduced inefficiencies by 1 hour a day, and improved accuracy by reducing the number of work management tools from 6 to 2. Impacted 800 users.
- Redesigned on- and off-boarding processes, reducing time from 2 weeks to 2 days.
- Chaired critical committees and Senior Leadership forums including Health, Safety, and Environmental Committee and the Portfolio Governance Board for a business unit of over 300 employees.
Governance Experience
- Howick & Pakuranga Community Houses Incorporated (HPCH), Treasurer & Secretary, 11/01/23, Present
- Project Management Institute of New Zealand (PMI NZ), Northern Branch Treasurer, 02/01/12, 06/01/16
Courses/certificates/licenses
- Leading Effective Decision-Making, Yale School of Management Executive Education, 2022
- Certificate in Company Direction, Institute of Directors New Zealand, 2022
- Certified SAFe 5 Lean Portfolio Manager and Certified SAFe 5 Agilist, Scaled Agile Inc., 2022
- PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute, 2016
- Six Sigma Green Belt Professional (SSGB), VMEdu Inc., 2014
- Scrum Fundamentals Certified, VMEdu Inc., 2013
- Certificate of Lean Competency (Level 1B), Cardiff University, 2013
- Project Management Professional (PMP), Project Management Institute, 2013
Skills and Proficiencies
- Project/Portfolio Management
- Stakeholder Management
- Compliance & Governance
- Relationship Development
- Agile Methods
- Leadership
- Quality Assurance
- Automation & Optimisation
- Operational & Process Improvement
- Change Management
- Training & Coaching
- Business Strategy Development
Certification
- Leading Effective Decision-Making, Yale School of Management Executive Education, 2022
Certificate in Company Direction, Institute of Directors New Zealand, 2022 - Certified SAFe 5 Lean Portfolio Manager and Certified SAFe 5 Agilist, Scaled Agile Inc., 2022
- PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute, 2016
- Six Sigma Green Belt Professional (SSGB), VMEdu Inc., 2014
- Scrum Fundamentals Certified, VMEdu Inc., 2013
- Certificate of Lean Competency (Level 1B), Cardiff University, 2013
- Project Management Professional (PMP), Project Management Institute, 2013
Professional Memberships
- Chartered Member (CMInstD), Institute of Directors New Zealand, 2023 – Present
- Associate, Institute of Directors New Zealand, 2020 – 2023
- Member, Project Management Institute, 2010 – 2017
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
References
Available Upon Request
Timeline
PMO & Quality Assurance Manager
FLETCHER BUILDING
07.2019 - 08.2023
Portfolio Management Office (PMO) Consultant
THE WAREHOUSE GROUP
11.2017 - 12.2018
Project Manager
UI REVOLUTION
05.2017 - 08.2017
Project Manager
THE NETWORK FOR LEARNING
08.2016 - 02.2017
Project Management Officer (PMO) Analyst
New Zealand Lotteries Commission
01.2015 - 07.2016
Advisor, Management Consultant
KPMG New Zealand
05.2013 - 01.2015
Project Coordinator (Manager)
Retail Dimensions Ltd
09.2011 - 05.2013
Master Of Management -
Massey University
Graduate Diploma in Business Studies -
Massey University
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