Agile Jacob
Experienced multi-skilled professional
Manukau,Auckland
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Currently on an open work visa, I am awaiting the approval of my residency application which is in the final stage.
Overview
10
10
years of professional experience
Work History
Customer Service Representative |
Ministry of Social Development
Ellerslie, Auckland
07.2023 - Current
- Responded to client and housing provider calls and emails to provide required solution and support regarding both housing and hardship problems and enquiries.
- Assessed customer needs accurately and efficiently while providing quality service.
- Processed updates to client files according to the changes in their circumstances while ensuring that every change made is recorded in the notes.
- Verified documents to ensure compliance with regulations.
Multimedia Developer |
Grand Home Renovations and Building LTD.
Manukau, Auckland
08.2021 - Current
- Used WordPress to create colorful, engaging content and make necessary edits to video files.
- Worked on social media campaigns, crafting dynamic, attractive creations that are memorable and identifiable as part of branding strategies.
- Shot multiple photographs and video clips of products and customer reviews and made them available for consideration in presentations and website publications.
- Created and maintained written and graphic content on company website.
Sales Consultant |
Brand Developers
Auckland
10.2020 - 01.2021
- Communicating with customers by phone to understand their needs and how products can help them achieve their goals
- Maintaining working knowledge of products and services
- Execute administrative tasks: recording and processing sales as required.
Customer Service Representative |
Allianz
, Trivandrum
09.2016 - 10.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Evaluated customer desires and budgetary constraints to pick best policies.
- Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
IT Support Technician |
Sutherland Global Services
Kochi
04.2014 - 09.2015
- Installation and configuration of McAfee anti-virus software for Australian and New Zealand clients
- Diagnosing and solving software faults via remote access
- Logging queries of customers and employees and responding to call-outs in a timely manner.
Education
Post Graduate Diploma - Business Informatics
ICL Graduate Business School
Auckland06.2020
Advanced Diploma in IT Infrastructure - Information Technology
Accel IT Academy
Kochi08.2016
Bachelor of Technology - Computer Science
Rajagiri School of Engineering And Technology
Kochi05.2013
Skills
- Customer Account Management
- Microsoft Office Tools and CRM
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Ability to lift up to 25kgs single handedly
Timeline
Customer Service Representative |
Ministry of Social Development
07.2023 - Current
Multimedia Developer |
Grand Home Renovations and Building LTD.
08.2021 - Current
Sales Consultant |
Brand Developers
10.2020 - 01.2021
Customer Service Representative |
Allianz
09.2016 - 10.2017
IT Support Technician |
Sutherland Global Services
04.2014 - 09.2015
Post Graduate Diploma - Business Informatics
ICL Graduate Business School
Advanced Diploma in IT Infrastructure - Information Technology
Accel IT Academy
Bachelor of Technology - Computer Science
Rajagiri School of Engineering And Technology
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