Agnes Asiata
Summary
Professional catering specialist prepared for this role with solid experience in high-volume, fast-paced environments. Adept at menu planning, food preparation, and maintaining impeccable hygiene standards. Strong focus on teamwork and seamless coordination to deliver exceptional service. Reliable, adaptable, and skilled in customer service, ensuring guest satisfaction and smooth operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Catering Assistant
Hebrew Cafe
01.2023 - Current
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for school students.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Making Sure School Lunches are on point.
- Served lunches with focused attention to students.
Gulf Harbour Health Care
Telemarketing (Sales)
03.2016 - 11.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Niagara Therapy
Telemarketing & Online Solutions
02.2010 - 10.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Circle Financial Management
Telemarketing
03.2009 - 08.2010
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Movie Theatre Employee
Event Cinemas
03.2008 - 12.2008
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theatre environment, promoting positive guest interactions.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
- Worked with other staff members for smooth theatre operations.
Education
High School Diploma -
Waitakere Collage
Waitakere City, NZ02-2003
Skills
- Reliability and punctuality
- Compassionate
- Advanced Excel
- Reliable team player
- Team management
- Patient relationship building
- Supporting personal needs
- Decision support
- Food safety
- Meal delivery
- Safe food handling
- Healthcare ethics
- Patient monitoring
Certification
- Dietary Managers Certification - Association of Nutrition & Foodservice Professionals.
Languages
Samoan
Native or Bilingual
Timeline
Catering Assistant
Hebrew Cafe
01.2023 - Current
Gulf Harbour Health Care
Telemarketing (Sales)
03.2016 - 11.2018
Niagara Therapy
Telemarketing & Online Solutions
02.2010 - 10.2015
Circle Financial Management
Telemarketing
03.2009 - 08.2010
Movie Theatre Employee
Event Cinemas
03.2008 - 12.2008
High School Diploma -
Waitakere Collage
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