Agnes West-Dzang
Palmerston North
Summary
BAGS/Career Statement
With 20 years experience in tertiary education, 10 of which being in a data analyst role, I have skills in data analytics, academic and financial administration, collaboration, and leadership.
I have a Postgraduate Diploma in Business Administration, Bachelor of Business Studies, and Certificate in Science and Technology.
Currently studying an AUT accredited Certificate in Data Science and AI, gaining hands-on technical skills and understanding of how to apply them for business success. I can bring passion, a collaborative mindset, and problem solving skills to your team.
Overview
20
20
years of professional experience
Work History
Senior Academic Administrator
Massey University
08.2023 - 08.2024
- Collection and analysis of personnel and research publication data for accreditation of the Massey Business School
- Administration of the College’s accreditation database
- Data Analysis of programme and course performance metrics, and of student demographics and academic performance, to assist senior management with making data informed decisions.
- Continuous review and improvement of business processes and procedures, in order to achieve better efficiency and effectiveness for internal and external customers.
- Committee Support: provide secretarial support for the College’s Quality Assurance Committee.
- Course results processing: On behalf of the College’s Chief Examiner, assess and publish course grades and process grade reconsideration requests.
- Leadership: provide training and guidance to junior staff.
Programme Support Analyst
Massey University
03.2014 - 08.2023
- Analysing programme and course performance data to assist senior management with making data informed decisions.
- Analysing student performance data to assist with initiatives on recognising student achievements, identifying at-risk students, and other student engagement activities.
- Course results processing: On behalf of the College’s Chief Examiner, assess and publish course results and process grade reconsideration requests.
- Continuous review and improvement of business processes and procedures, for better efficiency and effectiveness for internal and external customers. This involves crafting business process maps and procedural manuals, identifying bottlenecks, working with others collaboratively to address them, then putting in appropriate measures of success.
- Administrative support for the College’s CUAP (Committee on University Academic Programmes) proposals and the review of other universities’ CUAP proposals.
- Leadership: provide other staff with initial training and ongoing advice and support, in a constructive manner.
Financial Support Officer
Massey University
02.2008 - 03.2014
- Information Systems Improvement: working closely with ITS on projects to improve the University’s Verification of Study data processing system, which interacts with external government agency databases.
- Participate in comprehensive User Acceptance Testing of IT system changes internally and with external stakeholders.
- Business Process Reengineering: improving the University’s Verification of Study processes for better efficiency and consistency in business practices across multiple campuses, and implementing success criteria to assess the result of the change.
- Stakeholder Management: manage the relationships with internal and external stakeholders, using effective communication and conflict resolution skills.
- Leadership: provide continuous support and mentoring for regional StudyLink liaison staff across three campus locations.
- Customer Services: advising students of financial support options available depending on their eligibility, and respond to their enquiries in an efficient and helpful manner.
- Provide monthly statistical reporting to managers.
- Assist other departments in ensuring the accuracy of fees charges and securing payments of fees.
- Interview students and process emergency financial hardship loan applications, and reconcile individual loan accounts monthly.
International Admissions Administrator
Massey University
03.2006 - 02.2008
- Business Process Improvement such as revising the process for managing student recruitment agent commission payments, with the aim of improving the relationship between the University and its recruitment agents, and to provide the department with more control over its annual budget.
- Statistical reporting to managers to assist with annual budget planning.
- Process invoices for recruitment agent commission payments.
- Assess international student admission applications for university programmes, which involved reviewing applicants' programme entry eligibility, evaluating transcripts and qualification equivalency, and identifying fraudulent documents.
- Promote the University’s programmes and services to perspective students and recruitment agents.
- Train new staff in admission policies and procedures.
Enrolment Processing Officer
Massey University
11.2004 - 03.2006
- Coding and data entry of admission and enrolment applications into the University’s Student Management System
- Student documentation maintenance
- Customer services via telephone, emails, and letters
- Prioritize and organize workload based on risk and severity to meet deadlines.
- Statistical reporting on enrolment activities
- Create and implement training projects
- General administrative activities such as mail processing and recording money schedule
Education
Certificate in Data Science - Data Sciences And Artificial Intelligence
Institute of Data
Australia11-2024
Postgraduate Diploma in Business Administration - Business Information Systems
Massey University
New Zealand05.2014
Certificate in Science And Technology - Mathematics
Massey University
New Zealand04.2011
Bachelor of Business Studies - Economics And International Business
Massey University
New Zealand05.2006
Skills
- Python, Pandas, Numpy
- Excel, SQL, BI reporting/Tableau
- Compiling and cleaning data
- Data analysis and exploration
- Build predictive machine learning models
- Data visualisation and presentation
- Business Process Improvement
- Project management
- Critical thinking
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Full Professional
te reo Maori
Elementary
Timeline
Senior Academic Administrator
Massey University
08.2023 - 08.2024
Programme Support Analyst
Massey University
03.2014 - 08.2023
Financial Support Officer
Massey University
02.2008 - 03.2014
International Admissions Administrator
Massey University
03.2006 - 02.2008
Enrolment Processing Officer
Massey University
11.2004 - 03.2006
Certificate in Data Science - Data Sciences And Artificial Intelligence
Institute of Data
Postgraduate Diploma in Business Administration - Business Information Systems
Massey University
Certificate in Science And Technology - Mathematics
Massey University
Bachelor of Business Studies - Economics And International Business
Massey University
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