Agustina Ng
Rotorua
Summary
Hardworking and adaptable hospitality professional with experience in hotel operations, housekeeping, guest services, administration, and kitchen work. Currently working in Rotorua, New Zealand, with skills in room inspections, customer service, reception support, and problem-solving.
Experienced in administration, food preparation, cooking, and managing a small food business. Strong communication skills in English, Mandarin, and Indonesian, with the ability to work well in multicultural environments.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Hospitality Professional
Prince gates hotel New Zealand
Rotorua
10.2025 - Current
- Coordinated daily housekeeping operations, ensuring efficient team workflow and service quality
- Prepared guest rooms to meet hotel standards, enhancing guest comfort and satisfaction
- Handle guest requests and provide solutions professionally
- Support reception duties and communicate with guests
- Assist international guests using English, Mandarin, and Indonesian communication skills
- Carry out room inspections and report maintenance issues
- Supported hotel operations by assisting with guest service and operational tasks, contributing to overall guest experience
Administrative Assistant
Wemart Hypermarket Dubai, UAE
UAE
03.2021 - 07.2025
- Managed daily administrative tasks and office documentation
- Prepared, organised, and maintained company records and files
- Assisted with data entry, reports, and document processing
- Handled incoming calls, emails, and customer enquiries
- Coordinated with different departments to support daily operations
- Maintained accurate records of inventory, invoices, and administrative documents
- Provided support to management and staff when required
- Assisted with scheduling, organisation, and general office duties
Hospitality Professional
Penjor travel and tours Bali
Denpasar
01.2015 - 12.2019
- Managed customer needs and solved problems effectively
- Provided information, support, and customer service
- Assisted local and international customers during travel experiences
- Communicated with people from different cultural backgrounds
Food Business Owner / Cook / Delivery Operator
Self-Employed
China
10.2010 - 07.2014
- Independently managed small food business, overseeing all aspects from preparation to delivery to ensure high-quality service
- Cooked and prepared different types of meals while maintaining food quality
- Coordinated customer orders, communication, payments, and deliveries, enhancing customer experience and satisfaction
- Purchased ingredients and managed stock supplies
- Ensured kitchen cleanliness and adherence to food hygiene standards, contributing to safe and healthy food preparation environment
- Developed strong skills in cooking, time management, organisation, and customer service
Education
Bachelor degree - International Business And Trade
University of International Business And Economics (UIBE)
China, Beijing 09.2010 - 07.2014
Skills
Hardworking hospitality professional with experience in hotel operations, housekeeping, and guest services Skilled in customer service, problem-solving, and working in multicultural environments Strong communication skills in English, Mandarin, and Indonesian
Languages
Indonesian
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Timeline
Hospitality Professional
Prince gates hotel New Zealand
10.2025 - Current
Administrative Assistant
Wemart Hypermarket Dubai, UAE
03.2021 - 07.2025
Hospitality Professional
Penjor travel and tours Bali
01.2015 - 12.2019
Food Business Owner / Cook / Delivery Operator
Self-Employed
10.2010 - 07.2014
Bachelor degree - International Business And Trade
University of International Business And Economics (UIBE)
09.2010 - 07.2014